Service Center Manager - Body & Paint

Job Information

Number of Positions
‎1*
Business Line
Automotive
Function
*Workshop & Account Management *
City
*Obour *
State/Province
*Cairo *
Country
*Egypt *
Zip/Postal Code
*‎11311 ****

Job Description

Purpose:

To monitor and lead the Service Center operations ensuring that all the set
objectives are achieved in alignment with the company standards.

Roles and Responsibilities:
*
Handle customers ' issues and complaints with the service department to ensure
high satisfaction levels
* Maintain effective control of expenses in line with budget set
* Carry out the team evaluations and appraisals
* Provide the daily activity reports, Q.C rejection, Comeback reports, individual's productivity, utilization and efficiency reports
* Monitor the daily work flow of the Service Center insuring that all the process and procedures are efficiently followed up
* Monitor warranty authorizations to ensure Manufacturer's policy is followed
* Assist the National Service Manager in drawing workshops layouts
* Identify and address the training and development needs to ensure technical capability and high level of skills are achieved
* Establish new quality control checks to ensure quality work is achieved
* Generate packages promotions
* Prepare the Manpower plans for the Service Center

**

Requirements**

• B.Sc. in Mechanical Engineering


• Not less than ‎10 years of related experience


• Excellent time-management skills with the ability to prioritize multiple tasks and responsibilities while meeting deadlines


• Leadership and problem-solving skills