The Role
Responsible for the satisfaction of our Guests by responding efficiently to
their enquiries and offering advise and information as requested. • Welcome
Guests and assist them during their stay dealing efficiently with enquiries
and any complaints. • Receive, direct and relay telephone messages and email
messages. Provide information to callers. • Making reservations and
cancellations. • Be aware at all times of current room status and room
availability if assigned in the hotel. • Friendly check in and check out to
the guest. • Allocating rooms and handling out keys. • Follow up and verifies
arrivals by updating registration cards. • Answering questions about
facilities and amenities in the hotel. • Dealing with special requests from
guests. • Taking care of VIPs by giving them special service. • Prepare bills
and deal with payments. • Processing foreign exchange payments. • Tidy and
maintain the reception area.
Requirements
* Relevant receptionist experience with process knowledge • Dedicated and meticulous – high level of accurateness and attention to detail • Effective team-player with awesome attention to detail • Systems skills, Word excel with check-in ERP experience • Exceptionally professional demeanour and very respectful attitude • Excellent skills in maintaining cleanliness and personal hygiene standards • Familiar with hospitality terminology • Arabic and Russian speaker are preferred.
About the company
Making Travel Special is about knowing what customers want. We recognise that
by serving our customers, we're also serving their customers. That's why we
talk about the promises our customers make. In this way, we delight our
customers and their passengers, even as we continue to challenge ourselves to
become the most admired provider in the world. We treat customers like they
are our guests. And because they expect food to be good and wholesome, we
maintain the highest global quality assurance standards. What's more, our
teams of experienced, dedicated professionals go the extra mile to provide
innovative, efficient and reliable services for every single one of them. Over
the years, we've become a global player. In the coming decades, we'll continue
to transform our industry by staying true to our core values.
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