Computer Support Administrator

؜ - ؜الشارقة ؜ -

تفاصيل الوظيفة

Date: ‎23 Nov ‎2023
Location: Sharjah, AE
Company: University Hospital Sharjah


Position Summary


Summary of Main Duties



  • Install and configure new workstations, peripherals and software in addition to the IP phone services.

  • Provide support for workstations hardware and software and peripherals.

  • Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms.

  • Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.

  • Participate in evaluating IT hardware/Software related bids.

  • Provide prompt assistance in urgent situations.

  • Provide timely assistance to users in their locations.

  • Maintain workstations hardware including monitors, keyboard and printers

  • Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.

  • Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.

  • Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.

  • Update all users' applications with the latest service packs & patches when needed

  • Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.

  • Provide workstation and peripheral hardware preventive maintenance.

  • Provide orientation for users on the use of their H/W, S/W and Network accessibility.

  • Stay up to date with technological trends related to hospital IT environment.

  • Provide services in a customer-friendly approach.

  • Participate actively in the quality improvement program of the department/unit.

  • Perform other related duties as assigned.


Responsibilities


Position Requirements/Qualifications


Position
Requirements/Qualifications
* Minimum diploma degree in computer-related.
* Computer maintenance professional certificates are highly preferable.
* A minimum of ‎3 years of proven experience in large organizations as IT support technician, preferably in hospitals.
* Solid experience in Windows platform support.
* Experience in supporting windows based applications.
* Familiarity with networking principles.
* Good analysis and troubleshooting skills to identify and report software problems.
* preferably knowledge in IP phone services.
* Excellent communication skills.


Position criteria Other Skills/Abilities


Other Skills/Abilities
* Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision.
* Ability to work in a team environment.
* Maintain confidentiality of all data he/she may find in users workstations.
* Demonstrate courtesy,kindness and empathy to patients,co-workers,visitors and subordinate staff at all times.
* Hospital experience preferred.
* Good experience in Red Hat platform is a plus.

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 24/11/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الشارقة
  • الراتب : -
  • الهاتف : -

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