Job Description
JOB SUMMARY
Provide direct supervision of the Fleet Maintenance Operations. Works to
ensure efficient and effective process of vehicle and equipment repairs, rapid
turnaround of vehicles and equipment, and manages quality assurance and
quality control.
* Supervising staff, directing activities, planning
* Coordinating repairs, handling complaints
* Managing resources Acquiring third party clients
* Conferring with supervisors and managers
* Ensuring Safety and Housekeeping standards
WORK CONTACTS
The job holder has regular contact with the following.
Persons Contacted
Frequency
Nature & Purpose of Contact
Chief Mechanic
Daily
Technical & Non-Technical Concerns
Senior Service Advisor
Daily
Technical & Non-Technical Concerns
Service Advisor
Daily
Non-Technical Concerns
Parts In charge
Daily
Parts Related issues
Driver
Daily
Parts Related issues
CRM Manager
Weekly
Any customer/MOCI complaint handling.
RESPONSIBILITY FOR ACTIONS OR DECISIONS
Latitude:
Professional activities carried out according to company policies and industry
standards - characterized by assignments which have regular, but medium
duration targets.
Decision Making:
Procedures are available which clearly state in the most basic of terms the
process to be utilized in carrying out the work. All the "what if scenarios"
are clearly mapped out and courses of actions clearly identified.
SUPERVISORY RESPONSIBILITY AND WORK DIRCTION:
Service Advisor
Technician
PHYSICAL EFFORT
10% used computer, 90% out with the customers.
WORK ENVIRONMENT
90% spends outside - Visits the customers - Air condition area.
10% spend in the office.
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