Service Engineer

Our Company

Everyday Technogym inspires ‎35 million people to work out utilizing our
innovative physical activity solutions. By promoting the wellness lifestyle of
exercise, a balanced diet and a positive mental approach, Technogym has
rapidly grown into a success story of over ‎2,300 employees in ‎14 Branches,
reaching ‎100 countries. More than ‎80,000 wellness centers and ‎300,000 private
homes in the world are equipped with Technogym. Technogym has been the
Official Supplier of ‎8 Olympic Games since ‎2000.

At Technogym, we reshape the present and future of physical activity every
day. To pursue our mission and continue our success, we are looking for team
players who are eager to invest their energy into building dreams. If you
naturally fit in with our culture by practicing sport and living a healthy
lifestyle and are forward-thinking, always proactive and satisfied only
achieving the highest standard, move with us for a better world!

About the Role

If you thrive to work in the Services field and you are obsessed with care
users' satisfaction, this is the position for you! One of Technogym’s key
goals is "Satisfying ‎100% of our customers and end-users". Our Services teams
are always trying to improve their service quality to have the best fitness
experience anywhere.

We are looking for a problem solver Field Engineer who will act as a customer
advocate by ensuring complete customer satisfaction by diligently resolving
all customer requests relating to the installation and service of our
products.

Responsibilities

Responsible for executing jobs in line with defined standard operating
procedures
Responsible for achieving field performance (TTS, FTFR, JMR3)
Responsible for managing stock of parts and guarantee a high-level inventory
record accuracy
Educates customers in the technical use and care of Technogym equipment
Responsible for executing an effective root cause analysis of a product issue,
with the goal to identify the proper parts to be used and determine the
appropriate solution
Responsible for a proper management of the work order (i.e. including all
requested information based on assigned standard operating procedures)
Responsible for the proper management of services report
Participate in the feedback from the market process, by giving structured and
technically meaningful feedback on detected problem issues
Contact customers to communicate estimated time of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained in
a safe and responsible manner, ensuring all work-related tasks are performed
in compliance with Technogym guidelines and appropriate Health & Safety
legislation.

Requirements

‎3-‎5 years’ experience in a similar role
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectual openness and teamwork

Passion for sports, enthusiasm, humility, pro-activity, and ethics complete
the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We
welcome applications from all members of society irrespective of age, sex,
sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving
what you do, taking on challenges, learning from others, sharing a vision and
making it come true