Service Engineer

Location:
Sharkia, Egypt
Job ID:
EG55011956
Date Posted:
‎2023-‎03-‎29
Company Name:
Hitachi Energy Technology S.A.E.
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
General information: You as a Service Engineer will be part of Hitachi Energy
business based in 10th of Ramadan City, Egypt. You will be collaborating with
the service sales manager and service manager implements Service sales
strategy. Penetrates IB, promotes various upgrade, retrofit and value add
solutions to the benefit of the customer and Hitachi Energy. Understanding the
channel strategy and the establishment of related prices and prepares sales
plans, reviews them and proposes recovery plan(s) when needed.
Responsibilities: Generating service sales leads and develops new market
opportunities by utilizing market trend information, identifying and exploring
potential new service portfolios. Taking a One Hitachi Energy approach to
leverage other colleagues' portfolios. Establishing long term customer
relationships by understanding customer requirements and applicable
regulations and demonstrating in-depth technical service product or solutions
knowledge to promote Life Cycle Management (LCM). Registering customer
feedback and ensures customer satisfaction throughout the sales process.
Executing service work with low to medium complexity according to work
instructions and in accordance with Hitachi Energy standard processes, quality
standards and safety guidelines. Delivering quality customer service to
satisfy customers. In close co-operation with customer and other Hitachi
Energy teams, take actions to identify new service business opportunities for
Hitachi Energy. Performing service tasks like installation and commissioning
of equipment and routine maintenance independently, identifies technical
problems and makes analysis through remote or on-site activity in different
service categories. Contributing to customer satisfaction by executing service
work according to customer order and expectation. Maintaining a good
relationship with customers. Identifying new sales opportunities and
communicates them internally. Coordinating, preparing, and ensuring that all
materials, parts and equipment are available and at the appropriate quality
for service activities. Preparing all documents and reports to be signed by
the customer representative. Reporting work done in a timely manner and
follows up when needed. Troubleshooting simple equipment failure and makes
recommendations to avoid repeating the problem in the future. Providing
recommendations to management to improve operations and customer service.
Living Hitachi Energy's core values of safety and integrity, which means
taking responsibility for your own actions while caring for your colleagues
and the business.
Your background: A bachelor's degree in electrical or mechanical engineering.
‎2+ years of experience and knowledge in services of High voltage products.
Ability to operate reliably under difficult circumstances. Willing to work on
missions around Egypt and other African countries. Proficiency in Microsoft
word, PowerPoint, excel and outlook. Strong analytical, problem-solving and
negotiation skills. Ability to Self-motivated and have strong sense of
responsibility. Ability to safely work in regions of high voltage. Proven
leadership skills to lead group of work. Ability to travel. Proficiency in
both spoken & written English language is required.