QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical
Diagnostics, creating a world-leading in vitro diagnostics company with award-
winning expertise in immunoassay and molecular testing, clinical chemistry and
transfusion medicine. We are more than 6,000 strong and do business in over
130 countries, providing answers with fast, accurate and consistent testing
where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support
happiness, inspiration and engagement. We strive to build meaningful
connections with each other as we believe that employee happiness and business
success are linked. Join us in our mission to transform the power of
diagnostics into a healthier future for all.
QuidelOrtho has a new opening for a Product Specialist IH to join our team
in Saudi Arabia and support our customers. Due to our strong commercial
success in 2022, and the high growth expectations, we are looking to hire top
talent to join us on this exciting journey and support our continued expansion
across 2023 and beyond.
Your new role
The Product Specialist is a key member of the country team working with the
Business manager & Field engineers. In addition to his/her role as Product
Specialist, the PS acts as a Laboratory Specialist, liaise and monitor the
work of Ortho Distributors in the country. In this role he/she Interacts and
supports, directly the customers in the supported market as well as the LSs,
FEs, Sales & Marketing from the distributors. He/She documents and escalates
internally according to Ortho processes.
What you'll be doing
* Participates in assay troubleshooting and re-training to address customer issues
* Escalates complex issues to the Technical Solutions Center in accordance with the procedure in place
* Managing and coordinating the product support to maintain a high level of end-user satisfaction
* Supports sales team with technical expertise to define and position the value of Ortho 's solutions. Collaborates with sales teams to deliver solution demos to potential customers
* Monitors customer base and maximizes customer retention rates by ensuring customer satisfaction
* Responding to requests, planning and supporting operations of the team (demos, presentations, on-site support, support to Business managers)
What you'll need to succeed
* Biomedical engineer education and min. 2 years of experience as a medical lab technician
* Fluent English
* Strong communication skills
* Ability to influence and strong persuasion skills
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