Responsible for supervising planning activities for the Customer Contact
Center for Hospital's by assisting in developing strategic plans and budgets,
monitoring the financial performance of the Business Unit, planning for
launching new services in order to ensure smooth functioning of the Customer
contact center. Carry out his duties in accordance with the stipulated
business policies and procedures.
1.Participates in the development and implementation of the Planning &
Performance plans, in line with the corporate vision values & objectives.
2.Directs and manages the Planning Section mandates, providing leadership and
facilitating work processes in order to achieve high performance standards.
3.Interprets and implements change management in the department by providing
guidance and support, necessary for continuous improvement.
4.Ensures compliance with organizational policies, procedures and quality
standards for better functioning of the Customer contact centre.
5.Ensures that the strategy of the Customer contact centres General
Directorate is cascaded to all the stake holder departments who work
collaboratively with the Customer contact centre and develops policies and
procedures for the Section to drive the achievement of the desired objectives
6.Sets and follows up on the set targets and KPIs for the Customer contact
centre General Directorate.
7.Coordinates with all the Internal & External departments to introduce change
management requirements (change in customer journey, identification of
automation of services etc.) as a when they are identified for new services,
newer department launches introduced by the HOSPITAL management and creates
plans for customer contact centre to launch these new services.
8.Coordinates with the Director to develop the overall strategic plans for the
Customer contact centre General Directorate.
9.Keeps a check on the studying the volume pattern & proactively communicates
with the program director for resource planning requirements as and when
required.
10.Identify new requirements for Customer contact centre Operation. Design
case studies / Cost to benefit metrics
11.Liaise between Business operations & IT to collect functional requirements
from operations and dissipate to IT. Conduct Capability Validity and testing
as and when needed. Continuous evaluation of existing / new technology to
drive business re-engineering / transformation
12.Follows all Hospital's related Policies and Procedures.
13.Participates in self and others' education, training and development, as
applicable.
14.Performs other related duties as assigned.
Bachelor 's, in Administration, Management, Communication, Public Relation or
related discipline is required.
Three (3) years of related experience with Bachelor 's is required.
Saudi National Only.
**Description** **About this role** **Sales Support, Analyst (Institutional Client Business)** BlackRock serves clients in more than 60 countries, including pension funds, foundations, endowments, official institutions, insurance companies, sub- advisory relationships, high net worth individuals,…
Responsible for customer issues and requests through all communication channel 24/7 on a rotational basis. Manages a variety of interaction from customers and provide an appropriate response to healthcare needs within a timeframe. ##### **Essential Responsibilities and Duties** 1\. Conducts custom…
Responsible for Overseeing the relationship with customers handled by your team, and also resolving customer complaints quickly and efficiently. ##### **Essential Responsibilities and Duties** 1\. Implement customer service methodologies, procedures and tools of Customer Relationship Management de…
Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs. ##### **Essential Responsibilities and Duties** 1\. Manages customer interaction and respond through various channels. 2\. Responds efficiently and accuratel…
Responsible for answering the calls that requires medical background. providing them with an appropriate response to urgent healthcare needs. ##### **Essential Responsibilities and Duties** 1\. Manages customer interaction and respond through various channels. 2\. Responds efficiently and accura…
## **Introduction** This client is a low voltage switchgear manufacturing & electrical trading company in kuwait. The company has products ranging from LV switchgear, circruit protection, control & automation, wiring accessories, lighting and other electrical products for domestic, commercial & ind…
#### **Job Description** * Building, maintaining, and enhancing relationship with clients to develop long term satisfaction. * Handle customer needs with reliability and be responsive in providing prompt service. * Use proactive communication and effectively seek a resolution for a bad experi…
_Over the last 20 years, Ares ' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recrui…
Our Client Our company is seeking for a Customer Relationship Manager to promote our Cyber Security portfolio composed of products and services. We are looking for an inspired professional that will be part of the highly skilled Customer Success team. Your Responsibilities * Act as the customer' …
Job Purpose: The role of the Customer Relationship Manager is to plan and manage the team to ensure client relationship and revenue targets are achieved. They are also responsible for developing and safeguarding the company image / assets and enhancing the relationship with multinational clients re…