Responsible for answering the calls that requires medical background.
providing them with an appropriate response to urgent healthcare needs.
1. Manages customer interaction and respond through various channels.
2. Responds efficiently and accurately to callers, explaining possible
solutions, and ensuring that customers feel supported and valued.
3. Engages in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed.
4. Documents all call information according to standard operating procedures.
5. Understands and strive to meet or exceed call centre metrics while
providing excellent and consistent customer service.
6. Answers the emergency telephone and rely emergency calls to code members
and all other concerned parties.
7. Takes part in training and other learning opportunities to expand
knowledge of the Customers' needs and Hospital's services and entities.
Bachelor 's in Administration, Communication, Public Relation or related
discipline is required.
No experience required with Bachelor 's Degree is required.
Saudi National Only
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