Travel Approvals - Associate - KSA

Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
The Travel Support Team sits within the Operations team and is responsible for
the implementation/administration of travel booking and management activities.
The Travel Support Team is responsible for setting, monitoring and
continuously improving the firm's transportation processes including where
appropriate travel-related vendor management.
The Travel Support manages all day-to-day activities around air/ground
transportation, visa requirements and hotel reservations.
Financial
* Support day to day activities in light of the Travel Expense and travel approval principles, ensuring accurate reflection within the Travel Management System for all staff
* Drives and supports a culture of long-term saving on travel and visa costs
* Tracking and upwards reporting of all savings made within the travel team
* Works with Travel Operations Lead to drive cost efficiencies in processes
* Monitors and records LPO 's and invoices
Customer
* Responsible for day-to-day delivery of travel support activities including offline / multi leg and out of policy bookings and approvals
* Provide first level response on travel queries and escalates complex requests to the Travel Operations Lead
* Monitor external service provision by vendors and flags service issues to the Travel Operations Lead as appropriate
* Completes reviews and audits of rates displayed within the firm's online booking system (KDS) and highlights errors or anomalies to the Travel Operations Lead as appropriate.
* Input of visa application data onto computer systems and assist with application retrievals, monitor the application status and searches.
* Offer professional and up to date visa advice on rules and regulation mainly to the Middle East countries.
* Works flexibility to accommodate peak times of travel e.g. busy season and graduate induction travel times

Internal Process
* Supports, reviews and recommendations ways to optimise travel spend including:
* Tickets pricing alignment with market
* Travel patterns
* Out of policy bookings
* Monitors out of policy expense bookings and highlights to the Travel Operations Lead as appropriate
* Promotes and monitors compliance to the firm's travel booking policy
* Educates and advertises the travel booking processes and procedures to travellers
* Supports the Business Resilience travel approval process
* Provides on the job training for employees on the us of the use of the firm's online booking system (KDS)
* Effectiveness in the visa area is about being objective; using sound judgment, evidence and knowledge to provide accurate, expert and professional visa advice.
* Delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
* Additional tasks as assigned by the management
Learning & Growth
* Adheres to policies and procedures
* Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Education
* Bachelor 's Degree
Language
* Fluency in English required, proficiency in Arabic is an advantage
Overall Experience
* ‎1+ years of experience
Specific Experience
* Experience in travel management agency and/or call center
Knowledge and Skills
* Strong customer service orientation
* Organisation, thoroughness, eye for detail, time management skills and proactivity
* Strong verbal and written communication skills
* Good knowledge in computer skills and managing databases
* Ethical Conduct
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
‎0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date