IT Support Manager

Company Description

Who we are?
Become a Zider Tech member and join this amazing company that is on top of the
e-commerce game! Join a company that is not only growing but having fun while
doing it. We are a human centric organization with huge growth plans and with
a purpose to help more and more people with little or no digital experience to
start their online business (e-commerce), move their offline to online or grow
their offline businesses even more by having an online presence.
Where we are coming from and were we are going?
Zid has had a tremendous grow over the last ‎5 years. From ‎5 people to ‎250
people at present and counting. Our revenues have been increasing more than ‎3
times year on year and we have had a great success. We know that huge growth
brings a few complications and challenges to our technology and we, in
engineering, are aware of them and we are looking to solve those. We are an
e-commerce SaSS platform, a fintech startup, a logistics and shipping
consolidator and we understand and believe that technology and business goes
hand-in-hand.

Job Description

What do we expect from you?
We are clear in the areas that we need to improve and also the areas that we
are improving and are mature. In this area we are looking for an IT Support
Manager to lead the main required tasks to make our internal customers (our
colleagues) happy! Yes, because an internal customer is as important as our
clients, we are looking for someone that can take the lead in the managing of
main office requirements such as computer purchases and configuration,
onboarding and offboarding on systems, asset management and inventory
tracking, networks configuration and cabling, office wifi management, new
offices creation and configurations, printers, among others. As an IT Support
Manager you will be hands-on and also out of the box thinker. You will lead by
ensuring happiness in the configuration and management of micro-informatica
and helping in ensuring a great onboarding to our new colleagues.
How does your first month look like?
In order to be a great IT Support Manager it is very important that you
understand what we have today, what problems are affecting our operation, what
policies are missing, and what needs to be done. During your first month you
will have ‎2 main responsibilities, understanding and doing! Getting the grip
will be important but also ensuring that we go all in and start management
some of the processes that are today in the house, for example, the onboarding
and offboarding and the asset management.
During your first month you will be expected to have already a good oiled
engine to request for quotations from different suppliers on computers and
technology equipment, support the management of Genesis, a tool recently
implemented to manage the onboarding and offboarding and licensing management,
you are expect to have already a way to ensure you receive the requests from
the areas within the organization and support for all people landing into Zid
as new colleagues.
Your responsibilities will be:
* Represent and drive the internal technology
* Build and lead a distributed IT team technicians across Saudi Arabia and Egypt
* Be available on-site as often as possible for inquiries related to team members in the HQ
* Gather coworker requirements, find optimal solutions, and drive their implementation
* Communicate effectively with stakeholders, suppliers, contractors, etc..
* Drive automation within IT processes, including hands-on work
* Inventory management and budgeting
* Enhance processes and documentation with an eye on security
* Ensure the availability, security and confidentiality of IT systems
* Build policies and procedures that drive IT support
* Design, build and implement a centralise tool to track all IT support requirements (currently we have JIRA Service Management)
How will you do it?
You will be working side by side with the current CTO and Head of Technology
Operations to ensure that you have the right guidance to your day to day
tasks. This is critical to ensure your success! And don 't forget your success
is our success!
You will have to take the lead and have the proactiveness and energy required
for this role. A person that is tranquil is not going to be a person that will
help as here in Zid we drive through energy! So, roll your sleeves and start
doing from day ‎1!
You will have some tools that have already been implemented that you will take
ownership and you will use and improve on a daily basis, others will need to
be created from scratch and this is what you will bring to the table too, your
knowledge on best practices and also your connections to allow to improve our
purchasing operational efficiency as well as Zid's maturing in IT management.
When you will work?
We are a full flexible and full remote. It means that you decide when,
however, it is important that you have your calendar updated. Remember full
flexible does not mean that you never talk to people. Your work will require
to work with people and be aligned with them!
We know we are a Saudi company, your role will either be based in Saudi
Arabia, were most of our people are based. This might change in the future but
we are looking for a Saudi Riyadh based person.
Ohh and yes, you will have ‎21 days of Holidays to enjoy and other benefits
too!
Where would you work?
Most of your time will be at Riyadh offices, however, this could change in the
future.

Qualifications

Hard Skills:
* Bachelor's degree in a technical field, or equivalent practical experience
* At least ‎2 years of hands-on IT management experience
* Ability to gather coworker and company requirements and build a compelling vision for the internal IT
* Ability to manage stakeholders across multiple teams and drive parties with conflicting priorities to a decision
* Knowledge in managing SaaS apps such as Google Workspace, Slack, Notion, 1Password as well as AWS and on-premise infrastructure. Further technologies we use include Genesis, Jira Cloud, VMWare, Linux.
* You know your way around MacOS or Windows, with the ability to fill in gaps in knowledge where needed.
* Fluent in English (Arabic is a plus in particular for supplier conversations).
Soft Skills:
* Great communication skills
* Team player
* Attention to detail
* Excellent debugging and problem-solving skills
* Excellent communication skills, both written and verbal.
* Smart working habits!
* Ability to at point work under pressure (doesn 't happen often but sometimes we have deadlines!)
* Have a clean coding standards to avoid creating waste

Additional Information

What do we offer:
* Great environment and people to work with
* Thursday 's 4pm fun hour! -> topics in which teams discuss different topics or we have special guests providing a topic of conversation
* Flexible working hours
* Hybrid, physical or remote -> you choose! (for people not in Riyadh, Saudi Arabia, full remote!!)
* Competitive salary package
* Technology equipment according to the needs of the role (fancy!)
* Regular training (train the trainers or actual training provided by organizations)
* Our current technology stack is composed of: PHP, Pyton, .NET, Django, Javascript, Vuejs, Typescript, Bootstrap, JAVA, jQuery, MySQL, Redis, ELK, NodeJS, Django, among others.