Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Senior Associate
Job Description & Summary
Qualifications Education Level: Bachelor's Degree in Computer Science or
similar.
Experience Level: More than 4 years of experience.
Lead Duties and responsibilities
Responsible for availability of Middle East application services, both for
Front and back office services.
Ensure business application systems are developed, maintained, and supported
in order to achieve efficient and effective delivery of services.
Manage application configuration and upgrades, problem analysis and resolution
for complex application problems, engaging vendors and L3 support teams as
required.
Manage application projects providing technical and project management input
as required.
Improve application functionality and performance and provide suggestions for
system and business improvements.
Manage relationships with vendors and outsourced suppliers for local
applications.
Develop procedures and documentation for application support and build
application support model and documentation.
Maintain the Application support team SLAs.
System configuration, scripting and user admin according to application needs.
Delivery of management reports on application and system performance.
Support creation of end user training documentation and arrange third party
training.
Ensure compliance with information security policy for inscope applications.
Plan and test disaster recovery plans for inscope applications.
Manage incident queues and lead on problem resolution and escalation.
Partake in Major Incident teams as required.
Responsible for overarching portfolio of applications, release management,
outages and upgrades.
Manage testing activities for inscope applications, and responsible for
creation of testing plans and UAT sign offs.
Participate in stakeholder SLA reviews Technical Skills.
IT delivery and management tools: Azure DevOps, Service Now, Share point, MS
Teams, kanbanchi.
ITSM/ITIL.
IT Service Support and Management tools: Service Now or Familiar tools.
Integration and middleware: Mulesoft, API's and Native.
Database Knowledge.
Cloud computing services: Azure, GCP, AWS.
SDLC Understanding.
Business Operating Solutions: SAP, Oracle, Workday, Salesforce.
Unit testing /QA.
Service Level Management Soft Skills.
Excels in developing and maintaining strong stakeholder.
relationships across the business both locally and regionally.
Proactive and organised with excellent time management skills.
Thorough with an eye for detail.
Passionate about client service.
Excellent negotiation skills.
Strong work-team ethic.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
Yes
Job Posting End Date
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