Head Of QHSE

Head of QHSE - Subject to Contract Award
Make a difference every day

The Job Opportunity

Subject to contract award, Serco Saudi Arabia (SSA) will be acting as a
managing agent that is responsible for a project that will act and serve as a
luxurious tourist destination. SSA’s role as a managing agent and master
operator will be to manage the service operators of the following transport
modes:

• Air (Private Planes & Helicopter, etc.)


• Sea (Marine fleet & water taxis, sea freight etc.)


• Land - Road (cycle, cars, buggy, buses etc.)


• Land- Logistics (vans, staff buses etc.)
  Key accountabilities

Represent Mobility Operator Director and client to navigate through various
audits, inspections conducted by local bodies, insurance companies, bankers,
investors etc.
Develop, implement and review energy efficient replacement programs.
Ongoing management of the Risk Management program.
Development of the QA program and take it through audit for subsequent award.
Direct, assist, support and advise the Mobility Operator Director ensuring the
implementation of changes necessary to meet evolving service delivery
standards.
Monitor the progress of accreditation and quality management systems and
coordinate the standardisation of policies and procedures.
Prepare weekly, bi-weekly and monthly reports as necessary and required and
attend monthly senior management meetings.
Liaise with customer representatives on an appropriate and regular basis.
Assist the Leadership team in ensuring the integrity of the intent and
operation of the management reporting system, with all issues raised and
addressed at the appropriate level..
Regularly meet with line managers, supervisors, coordinators, team leaders or
leading hands to keep them informed of decisions affecting their areas of
operation and to ensure a uniform application of Serco’s policies and delivery
of services.
Monitoring of procedures and policies in order to recommend improvements.
Monitor, review and, where appropriate, update property, plant and equipment
to meet the changing needs of the business, within your authority limits.
Lead the development of the safety, quality and environmental management
systems within the contract.
Coordinate certification processes with relevant external bodies as and when
required;
Audit and inspect the operations and maintenance activities to determine the
effectiveness of, and compliance with, the client’s policies and management
systems;
Prepare reports and statistics on the performance of the O&M; Service
Operators per the agreed targets and KPI’s;
Provide strategic direction, planning, and managing the development and
implementation of policies and procedures for the continuous improvement of
quality processes, reduction of environmental health and safety liabilities
associated with passengers, guests, employees, staff and the environment.
Lead in identifying process improvements, internal/external communication and
awareness on QHSE issues, setting appropriate QHSE accountabilities, analyzing
QHSE assessments and ensuring compliance with applicable legislation,
regulations, consensus established industry standards, and company policies;
Review and interpret current and future QHSE demands in connection with
business requirements and pending legislation;
Monitor performance and work flows, maximise the utilisation of resources, and
identify and implement cost effective strategies to improve safety and quality
of service, minimise environmental impacts and encourage sustainability;
Establish the process for accident and incident reporting and investigation.
Perform and carry out other duties as instructed / directed by the Mobility
Operator Director.
Conduct quality control for work performed by Service Operators.
Identify best practice to be utilized across the client’s operations
portfolio.
Develop clear escalation procedure to overcome any shortfalls in service
quality provided.
Investigate any shortfalls in service quality and propose/implement mitigation
plans.
Technical, Financial and People Accountabilities o Manage the QHSE staff to
ensure outputs delivered are to an appropriate standard on time and within the
allocated budge
Specific Requirements

A minimum of ‎7 years, preferably ‎10 years of general QHSE management
experience;
‎5 years of specific QHSE management experience within the transport industry;
Good understanding of ISO9001, ISO14001 and OSHAS18001;
Ideally a degree holder or of a professional qualification in quality and
safety management with membership of a recognised professional institution.

Working with Serco
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important role to play.
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