Who we are
We are a leading partner for luxury across the Middle East. With more than 600
stores, 300 brands and over 65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
At Chalhoub, creativity comes alive! Working as a Store Manager you will be
responsible for ensuring that the store maximises its commercial performance
and delivers exceptional Guest Experience. You will also drive both eNPS and
cNPS through the implementation of People and CX strategies.
* You will drive in-store CX initiatives
* Plan succession of team members in terms of readiness
* Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
* Drive eNPS through people experience initiatives and culture
* Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
* Offer store support including concessions, real-time as per business needs
* Act as the key point of contact with back-office operations
* Ensure click and collect are conducted within SLAs
* Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
* Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
* Ensure store team is working towards the same goal
* Promote omni-channel sales
* Increase the store revenue target vs actual
* Increase sell-through at full price
What you'll need to succeed
* Saudi National
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands a…
The Job holder is responsible for planning, directing and coordinating the store operation by formulating policies, managing daily operations and planning the use of materials and human resources to achieve marketing goals. * Completes store operational requirements by scheduling and assigning …
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and …
SNC Lavalin is currently looking for an experienced **Store Manager** to join their team in Riyadh. The ideal candidate should be able to Plan, organize and control store/stocks in a professional manner ensuring prompt, efficient and quality service to the concerned business units including but not…
BASIC INFORMATION Position Title Assistant Store Manager Job Family Retail Sales and Operations Function / Department Retail (Store Operations) POSITION OBJECTIVE The job holder will be responsible for guiding the success of a Shop by leading and motivating the selling team, developing…
Reference Code: 89574 # **Store Manager** Richemont Riyadh, 01, SA Permanent Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship …
\- Ensuring high levels of customers satisfaction through excellent service \- Achieve agreed-upon sales targets and outcomes within schedule
\- Responsible for managing all exhibition affairs throughout the various stages, starting with developing a work plan within the exhibition and distributing tasks, followed by specifying requirements and following up with suppliers regarding the required products and their receipt, and finally fol…
Sales And Customer Focus Consider the needs of customers at all times Implements a high standard of customer focus within the store Regularly assesses customer service standards within store Leads by example in all aspects of customer service Actively seeks ways to achieve …
Reference Code: 70176 # **Assistant Store Manager** Riyadh, 01, SA Permanent The Maison Chloe was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women's bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 ye…