Reference Code: 89574
Richemont
Riyadh, 01, SA
Permanent
Richemont owns some of the world's leading luxury goods Maisons, with
particular strengths in jewellery, fine watches and premium accessories. Each
Maison represents a proud tradition of style, quality and craftsmanship and
Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products
which are in keeping with our Maisons' values, through a process of continuous
creativity.
Main Purpose:
A STORE Manager is THE FIRST Ambassador of the Maison, in charge of welcoming
every guest into the family.
A Client Champion
* Leads the team to initiate and develop long-term relationships with clients
* Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
* Coordinates contact campaigns and supervises use of all CRM tools
* Supervises client database, and knows VIC clients of the store
* Proactively proposes activities to meet/exceed clients' expectations
An Omnichannel Business Owner
* Leads by example and supervises sales on the floor to improve business performance and customer service
* Ensures full engagement of the team with omnichannel services offered by the Maison
* Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
* Sets up and monitors retail targets for boutique and per stylists
* Actively participates in commercial activities and proactively proposes new ideas to improve business
* Is aware of local trading environment and competitors 'activities
A Team Leader
* Organizes energizing team briefings and ensures consistently high level of motivation
* Performs individual monthly and yearly performance assessment with all team members
* Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
* Leads by exemplarity, ensures good team spirit and translates attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
* Is an active member of store managers community: shares best practices, asks, provides support
An Operations Excellence Supervisor
* Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
* Ensures implementation of all guidelines related to store, BOH management and sustainability
* Manages payroll, expenses and stock management
* Oversees compliance of established Richemont policies and standards
Profile:
* Minimum 3-5 years of boutique management experience - preferably luxury retail
* Strong leadership skills, high emotional intelligence and general education
* Ability to lead and develop talents / team members
* Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior
* Strong selling skills and result-oriented
* Able to adapt approach individually to respective client
* Open and outgoing personality
* Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
* Team player with good interpersonal competences and empathy
* Excellent communicator with ability to develop strong networks
* Fluent in Arabic and English - Saudi National
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