Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than 35,000 employees across more than 20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.
ROLE PURPOSE:
The job holder is responsible for planning, controlling and directing his
store team to achieve highest level of customer service standards and in-store
execution to deliver sustainable sales and profitable targets. JH provides
excellent communication and people's skills in order to influence everyone to
manifest the best professional customer service and equipped with the ability
to understand and analyses sales figures to drive the business to achieve its
targets.
KEY ACCOUNTABILITIES:
Profit Financial
* Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
* Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement.
* Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
Commercial
* Checks and reviews the implementation of display and timely replenishment.
* Manages availability and timely replenishment of stocks.
* Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
* Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
* Ensures customers shopping experience exceeds customers' expectation.
Process
* Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
* Demonstrate strong analytical skills and understanding of the system and reporting
* Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management.
* Plans and monitors Personal Development Plans In role development interventions.
* Identifies, implements and monitors team learning interventions.
PERSON SPECIFIC:
Education : Bachelor degree would be a plus
Minimum Experience and Knowledge : Min 3 to 5 years of experience in
retail and team management
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.
Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.
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