FIELD SERVICE ENGINEER – SAUDI ARABIA

Location: EMEA, Saudi Arabia, Jeddah
Ref: DETECTIONEMEA01263
Division: Smiths Detection
Job Function: After Sales Service Repair
Job Description
As a highly developed Field Service Engineer, this individual has had
extensive training and experience in the support of three or more Smiths
Detection products. This individual must be team oriented and flexible, and
actively seek to share information and assist his peers. Possesses advanced
electro mechanical product training, including technical and operator training
and could conduct an operator level training to end users. Possesses solid
communication skills, both oral and written. Demonstrates strong electronic
repair troubleshooting methodology and maintains at least an intermediate
technical level of product knowledge. Must be able to be cross trained on all
products in the company's product portfolio and service them at customer site
across the Middle East. Must have willingness to work on special projects,
some of high visibility. Looks for common-mode problem occurrences and seeks
to resolve, both independently and with the aid of others. Has a working
knowledge of PC applications (MS Word, Excel & Power Point) to provide clear,
concise information summaries as needed. Troubleshoots, services, installs
(deploys) and repairs equipment at customer sites. Maintains field service log
and filing system to properly initiate, organize and maintain all field
service and job files until work is completed. Must be able to travel
extensively and when not on travel, the individual will provide assistance to
the Technical Support staff. Conducts follow up calls with the customer to
check system status.
Duties & Responsibilities
* Responsible for meeting daily service repair needs and driving customer satisfaction
* Installs, repairs and maintains equipment in the field; provides customer training as required.
* Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
* Order, install, and return parts and manages repair parts cycle time
* Reviews all logs for open issues and prepares formal reports to customers as necessary.
* Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
* Ensures that tools and test equipment are properly maintained and calibrated • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
* Seeks to provide technical support to customers and other service professionals as required.
* May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
* Possesses a solid level of technical knowledge on the company's X-Ray products.
* Maintains clear and concise business communication proficiency, both oral and written
* Establishes and maintains a close relationship with senior level FSE's and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
* Exercises every available measure to control and minimize costs • Travel, overtime and work hours other than Sunday-Thursday may be required.
* Comply with and ensure department compliance with Company health, safety and environmental policies.
* Other duties as required
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Hydraulics and Air-conditioning Systems.
* Minimum of ‎2-‎3 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Level ‎3 FSE's should have a minimum of two years field experience with Smiths Detection Service Operations in Cargo Support and may support more than one product line.
* Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
* While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
* Languages: English, Arabic, and French if possible.
* Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
* Excellent customer service skills and the ability to handle stressful situations.
* Self-motivated, reliable, and accountable individual
* Possess outstanding telephone skills

Work environment is typically considered to be off-site, wherever the customer
of concern is located. Service will typically be rendered at ports and borders
located throughout the Middle East.
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customers'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies
for the protection of people and assets, supporting safety, security and
freedom of movement in today's world.