Role Description:*
To generate new business through targeted outbound campaigns utilizing the
install base and/or maximize
services revenue by establishing, building and nurturing relationships with an
assigned portfolio of Proximity
Accounts In addition to these activities, he/she may be responsible for
managing, by delegation from
Outside Service Sales, some tasks related to Strategic and Targeted Accounts
Essential Responsibilities:
*
Manage Services leads
Take inbound calls and e mails to support existing customer base
Meet daily goals for outbound sales calls to follow up customer requests and
Field Service Representative (FSR) Leads
Identify and pursue new opportunities with existing customers
Develop new points of contact and potential account identified from marcom
activities &
campaigns, Field Service Representative (FSR) leads and Customer Care Center
(CCC)/other leads
Develop cross selling and upselling opportunities
React quickly to on demand requests from customers
Analyze, qualify and proactively progress opportunities in bFO
Quote and close deals for standart Services offers (spare parts, renewal
contracts)
Maintain the Installed Base data for customers
Document all records of customer interaction and activity in bFO
Answers customer questions and educates customers on all SE services
Manage assigned accounts
Develop customer account plans to maximize business growth through assigned
accounts
Be the single point of contact for assigned accounts
Proactively contact customer s and educate them on the complete Service offers
Report on order intake of assigned accounts
Maintain the Installed Base data for customers
Develop and maintain relationships with assigned accounts
Secure customer satisfaction overseeing all ongoing activities with the
customer
Present Services solutions & offers through digital platforms & webinars
Qaulaifications:
Education: Bachelor /Associate degree in Electrical Engineering
Experience:** 2 years IS/ Field Service Representative/Customer
CareSoft skills: sales oriented/ results oriented/ daring/ passionate/ team
player/ organized/ resilient/ voice clear & understandable/ engaging &
enthusiastic
Basic to intermediate skills in MS Office products (Excel, Word, Powerpoint),
BFO.
Familiarity with Schneider Electric products and services.Familiarity with
phone, Internet, e-mail systems and social media
Verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in
technical sales conversations.
: SA-Central-Riyadh Regional office
: Full-time
: Jun 30, 2022, 9:59:00 AM
**Role Description:** To generate new business through targeted outbound campaigns utilizing the install base and/or maximize services revenue by establishing, building and nurturing relationships with an assigned portfolio of Proximity Accounts In addition to these activities, he/she may be re…
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