Role Description:
To generate new business through targeted outbound campaigns utilizing the
install base and/or maximize
services revenue by establishing, building and nurturing relationships with an
assigned portfolio of Proximity
Accounts In addition to these activities, he/she may be responsible for
managing, by delegation from
Outside Service Sales, some tasks related to Strategic and Targeted Accounts
Essential Responsibilities:
* Manage Service Leads.
* Take inbound calls and e mails to support existing customer base.
* Meet daily goals for outbound sales calls to follow up customer requests.
* Identify and pursue new opportunities with existing customers.
* React quickly to on demand requests from customers.
* Analyze, qualify and proactively progress opportunities in bFO.
* Quote and close deals for standard Services offers (spare parts, renewal contracts).
* Maintain the Installed Base data for customers.
* Document all records of customer interaction and activity in bFO.
- Answers customer questions and educates customers on all SE services-
Manage assigned accounts.
* Develop customer account plans to maximize business growth through assigned accounts.
* Be the single point of contact for assigned accounts.
* Proactively contact customer s and educate them on the complete Service offers.
* Report on order intake of assigned accounts.
* Maintain the Installed Base data for customers.
* Develop and maintain relationships with assigned accounts.
* Secure customer satisfaction overseeing all ongoing activities with the customer.
* Present Services solutions & offers through digital platforms & webinars.
Qualifications
Qualifications:
Education: Bachelor /Associate degree in Electrical Engineering or IT
Engineering or Computer Engineering.
Experience: 2 years Field Service Representative / Customers facing.
CareSoft skills: sales oriented/ results oriented/ daring/ passionate/ team
player/ organized/ resilient/ voice clear & understandable/ engaging &
enthusiastic
Basic to intermediate skills in MS Office products (Excel, Word, Powerpoint),
BFO.
Familiarity with Schneider Electric products and services. Familiarity with
phone, Internet, e-mail systems and social media
Verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in
technical sales conversations.
Pre-requirement:
Digital Boost: https://schneider-electric.csod.com/ui/lms-learning-
details/app/material/70b42b7b-324c-46b6-831e-6c5b7a029972
Primary Location : SA-Central-Riyadh Regional office
Schedule : Full-time
Unposting Date : Ongoing
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