Inside Services Sales Representative

Job Description:

About Services

As a customer-centric organization, Schneider Electric is a trusted advisor to
help customers increase asset reliability, improve total cost of ownership and
drive customers ' enterprise's digital transformation towards sustainability,
efficiency and safety.

We are looking for an experienced Inside Service Sales Representative to help
us unlock further commercial value for our business.

What will you do?

The mission of the Field Services Inside Service Sales Representative is to
maximize services revenue by establishing, building and nurturing
relationships with assigned portfolio of Proximity Accounts. In addition to
account ownership, he/she can be responsible to manage by delegation from
outside sales services some tasks related to Strategic and Targeted Accounts.

Essential Responsibilities:

• Manage assigned Accounts


• Customer qualification and platforming


• Research contact and identify/plan key initiatives


• Be the Single Point of Contact for the assigned accounts


• Develop and maintain relationship with customer


• Answer customer questions and educate on all SE services


• report on sale and margin of accounts


• Build and manage FS Opportunity Pipeline


• Analyze & qualify opportunities in BFO


• Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.


• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads


• Develop cross-selling between Line of Businesses service offer


• Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country


• Quote and close the deal for standard services offer


• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities


• Keep up to date the data of Installed Base of the customers


• Document all records of customer history in BFO.


• 
  

  Respond on-time and on-quality to On-demand requests from the customers
  
  Main interactions:

  
  


• 
  

  Customers, FS Operational Marketing, CCC, Outside services sales, Order Management, FS Operation
  
  Key Success Factors:

  
  


• 
  

  Close collaboration with Outside Services Sales for complex on-demand sales

  
  


• Reactivity on FSR and CCC opportunity generation.


• Regular collaboration with FS Operational Marketing Leader for thorough understanding of Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months.

Qualifications:
* Education: Bachelor's/College Degree in Electrical/Electronics/Computer Science/Mechanical Engineering or equivalent.
* Experience: ‎1 to ‎3 years experience in IS Service Representative/Customer Care.
Soft skills:

• sales oriented/results oriented/daring/passionate/team player/ organized/resilient/voice is clear & understandable/engaging & enthusiastic.


• Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.


• Familiarity with Schneider Electric products and services.


• Familiarity with phone, Internet, e-mail systems and social media.


• Verbal and written communication skills.


• Able to prioritize and manage multiple tasks and build customer relationships.


• Successfully complete assigned training paths and successfully engage in technical sales conversations.


• Language skills: must be English Speaking.

About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management
and automation. Our technologies enable the world to use energy in a safe,
efficient and sustainable manner. We strive to promote a global economy that
is both ecologically viable and highly productive.

€‎25.7bn global revenue
‎137 ‎000+ employees in ‎100+ countries
‎45% of revenue from IoT
‎5% of revenue devoted for R&D

You must submit an online application to be considered for any position with
us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and
advancement opportunities in the areas of recruiting, hiring, training,
transferring, and promoting all qualified individuals regardless of race,
religion, color, gender, disability, national origin, ancestry, age, military
status, sexual orientation, marital status, or any other legally protected
characteristic or conduct. Concerning agencies: Schneider Electric does not
accept unsolicited resumes and will not be responsible for fees related to
such.