Solutions Engineer

At F5, we strive to bring a better digital world to life. Our teams empower
organizations across the globe to create, secure, and run applications that
enhance how we experience our evolving digital world. We are passionate about
cybersecurity, from protecting consumers from fraud to enabling companies to
focus on innovation.

Everything we do centers around people. That means we obsess over how to make
the lives of our customers, and their customers, better. And it means we
prioritize a diverse F5 community where each individual can thrive.
Come work at a place where innovation and teamwork come together to support
the most exciting missions in the world!
F5, our mission is based on the fact that businesses depend on apps.
Our long-standing belief that applications are the most valuable assets of any
organization in the digital age has been the foundation of our strategy to
become the leader in multi-cloud application services. When you combine F5's,
expertise powering over half of the world's applications across all types of
environments, you have a company that knows how to deliver and secure more
applications, and more value, than any company in the industry.
This means that we are able to deliver and protect applications--revenue
generating, brand-anchoring applications--from the point at which they are
created through to the point when consumers interact with them. In other
words, from "code to customer." This makes the combined forces of F5,
absolutely essential to every digital organization in the world, including the
world's largest enterprises, service providers, financial and educational
institutions, government entities, and consumer brands.
At F5 we actively build a culture that everyone can be themselves and reach
their full potential. As a global business leader, we know diversity drives
innovation, makes everything we build better for our customers, and fuels our
success. We know the magic ingredient is our differences, when embraced with
humility and respect. And because we know this, we believe that top talent is
found in a diversity of individual backgrounds, experiences, and perspectives
to help us all thrive.
We currently have an opportunity for a talented Solutions Engineer (SE) to
join our KSA SE Organisation, focusing on the Egypt market. This is a sales
and technical role with focus on customer/partners and is part of the sales
organization. The SE's primary responsibility is to support the sales team
with technical skills and provide technical knowledge around F5 solutions to
our customers. To be effective, an SE needs to have excellent technical skills
and knowledge on both F5 products and the "eco-system" that we work in. Fear
not, we do provide training and certification to keep abreast with these
critical skills!
The high-level objective is to achieve the allocated sales target and selling
relevant F5 solutions and products to our customers business needs, in
partnership with the Sales Account Manager. From our customer(s) perspective,
the SE is a trusted adviser who proactively learns and understands their
technical and business challenges and can propose effective solutions to
mitigate their concerns/offer gainful solutions. The F5 SE not only presents
the technical features but also business benefits in the Technical Value
Proposition.
Primary Responsibilities

Responsible for upholding F5's Business Code of Ethics and for promptly
reporting violations of the Code or other company policies.

Global Responsibilities
* Provides complex design and systems engineering configurations
* Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
* Maintains a high level of technical knowledge of F5 and the relevant industry
* Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
* Participate in the development and support of presentations for customers and partners
* Clearly articulate technical elements of the F5 value proposition to customers and partners
* Maintain knowledge of competitive landscape and share knowledge with CAT team
* Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
* Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
* Effectively negotiate and pursue conflict resolution
* Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
* Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
* Understand and effectively utilize F5 organizational resources
* Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
* Lead strategic (organizational) opportunities
* Well developed SME focus for one technology
* Deliver customized product presentations using an advanced solution-based sales approach
* Proactively provide consultative support
* Create customer documentation for POC
* Understand business requirements involved with technical account strategy
* Work effectively with Engineering, Product Development, and Technical Support organizations
* Solve problems independently and creatively
* Perform other related duties as assigned
Channel support activities include:
* Support F5 channel partner sales initiatives
* Provide channel partners sustainable training on F5 solutions and competitive differentiation
* Provide channel partners technical expertise and oversight as required
* Proactively provide consultative support
* Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions
Post sales activities include:
* Understand and follow escalation process
* Partner with the F5 Technical Support and customers/partners to resolve issues
Qualifications
* Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.
* Strong presentation, communication, account management (pre-sales) skills
* Significant experience and a number of years pre-sales / Systems Engineering expertise working with the Enterprise Market
* BS/BA or equivalent work experience
* F5 core product experience or relevant experience in key competitor offerings required
* In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
* Advanced written and oral communication skills
* First class presentation skills
* Effective written and oral communication skills
* Experience with MS office suite or Works
* Fluent verbal and writing skills in English.
Physical Demands and Work Environment
* This role is primarily office based in Riyadh-KSA, with the possibility to work from home or in a hybrid environment
* While we encourage remote/virtual meetings, the nature of the role require travel.
* This is a self-driven role, so career growth and development are available at every stage of
Your career.
* The position reports to the KSA/Egypt SE Manager.
* Competitive pay,
family friendly benefits
, and cool perks.
F5 is an equal opportunity employer and welcomes diversity in the workplace.
The Job Description is intended to be a general representation of the
responsibilities and requirements of the job. However, the description may not
be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending
with @f5.com) or auto email notification from Yello/Workday (ending with
f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all
employees and employment applicants without regard to unlawful considerations
of race, religion, color, national origin, sex, sexual orientation, gender
identity or expression, age, sensory, physical, or mental disability, marital
status, veteran or military status, genetic information, or any other
classification protected by applicable local, state, or federal laws. This
policy applies to all aspects of employment, including, but not limited to,
hiring, job assignment, compensation, promotion, benefits, training,
discipline, and termination. F5 offers a variety of reasonable accommodations
for candidates. Requesting an accommodation is completely voluntary. F5 will
assess the need for accommodations in the application process separately from
those that may be needed to perform the job. Request by contacting
[email protected]
.