Food and Hospitality Operations Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group’s
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

ROLE PURPOSE:
The job holder ensures that Food Display Standards in each store meet the M
&S; UK requirements along with the following responsibilities:

 Ensure every food promotion and food event (Easter, Christmas etc.) is
executed with authority

 Ensure BOH standards are as per M&S; UK requirements.

 To assess, review and create SOP’s as required.

 Drive Store Associate Training and upskilling programmes as required.

 Manage the tasting schedule within every store.

 Drive appropriate newness on the Café Menu.

 Manage non-stock ordering.

 Manage costs in line with the business needs.

KEY ROLE SPECIFIC ACCOUNTABILITIES:
Drive Sales

 Achieve Food Business Sales, Markdown & Waste KPI’s

 Ensure store financial targets are met

 Identify new opportunities and initiatives to increase sales

Food Display Standards

 Implement consistent standards of operation in line with company

 needs and expectations

 Management of seasonal food displays with V&M; team

Food In-Store Promotions and Food Events

 Agree monthly plan with B&M; Team

 Work with VM Team to order appropriate POS and props

 Create monthly In-Store Display Pack recommend promotions as required

Food Operational SOP’s

 Trading Safely & Legally (TSL)

 BOH and Freezers Fridges

 Cyclical Counts to correct Stock Files FIFO/LIFO

 Store initiated markdown policy

Food Waste Management and markdown

 Weekly store analysis

 Review and recommend actions post every store visit

Food Knowledge

 Work with HR on requirements

 Conduct Seasonal and Event Workshops to upskill Store Teams

Café Menu

 Work alongside B&M; Team and UK Product Development Team to drive existing
and seasonal menu

 Manage the sourcing of approved specifications and ingredients in line with
UK policies

 Manage the accuracy of the weekly consumption reports for accurate
forecasting by the B&M; teams

New Store Openings and Not for Sale Items

 Act as a liaison between all business units (B&M;, store development, VM,
Marketing)

 Order all Crockery and café consumables for each store opening

 Ensure appropriate stock on hand to service BAU Stores

Education: Major in Business administration or Hospitality

Experience and Knowledge:
 At least ‎5 years’ experience of leading a retail function in a sizeable
retailer

 A proven track record in strategic thinking and retail operations

 Able to analyse complex data and make accurate and timely decisions

 An understanding of the key financial and commercial levers in retail
management

 Extensive technical knowledge and related certifications for Food Hygiene

 Excellent interpersonal and leadership skills

 Outgoing, positive, willing to take challenges and work under pressure

 A results-driven personality who values teamwork as an integral part of
getting great results

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B;) across Asia. We are also one
of the largest Global partners of Marks and Spencer’s in both regions with
over ‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q; and we aim
to continue to be agile and adaptive to our markets with new launches and
further development. For this to be possible we aim to recruit the best talent
from all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…