HR Services Specialist

Johnson & Johnson Medical is recruiting for HR Services Specialist to be
located in Riyadh, Saudi Arabia.
Caring for the world, one person at a time has inspired and united the people
of Johnson & Johnson for over ‎125 years. We embrace research and science -
bringing innovative ideas, products and services to advance the health and
well-being of people. Employees of the Johnson & Johnson Family of Companies
work with partners in health care to touch the lives of over a billion people
every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our
employees and committed to inclusion. Proud to be an equal opportunity
employer. And our culture is interconnected by the shared values of Our
Credo. It 's a culture that celebrates diversity and diverse
perspectives. It helps employees achieve an effective mix between work and
home life and supports their efforts to have a positive impact on their
communities.
Job Purpose
To provide consistent HR administrative and advisory work practices across the
Country from Hire to Retire. Using the Workday system and associated end to
end processes. Consider regular review of systems/processes/procedures for
maximum efficiency and attainment of service levels. Share
knowledge/information to achieve best practice and resolve administrative
issues quickly and effectively.
Duties & Responsibilities

Customer Support
* Provide 1st level support to employees on HR Service related activities
* Ensure all cases are maintained in SFDC (AskGS)
* Provide training to Employees & Line Managers on HR Processes & HR Systems

Recruiting and Selection
* Preparation and issuing of Offer letter and Terms and conditions contracts
* Preparation and issuing of associated contracts document packs
* Reviewing referral payments sheet prepared by Talent Acquisition and ensuring successful probationary periods followed by payments of referral bonus

New Hire Onboarding
* Document management and record keeping as per Company requirements
* Due diligence checks to be completed
* Compliance with Right to work in the visa documentation
* Manage new hire initial contact email
* Manage Probationary periods ensuring appropriate documents gathered from the manager

Employee Data Management
* Support employees and managers with maintaining their employee data accurately in Workday
* Gather any relevant documentation to support any changes e.g. marriage certificates
* Ensure compliance with the regulatory bodies guidance

Total Rewards
* Provide support to line managers ad-hoc and annual compensation changes
* Complete ad-hoc compensation changes through Workday
* Complete annual compensation process, providing support to managers and Business Unit HR as appropriate
* Provide compensation data, as required
* Process Mapping for all policy related matters

Business Structure Management
* Maintain Organisational structure within Workday through effective Position management
* Ensure all employees have appropriate "Organisations" assigned to them in Workday, including their HR support roles and paygroups
* Manage any Mass organisation changes. Liaising with the Business Unit HR and the regional Workday team to ensure the changes are implemented as per the project plan

Separation
* Manage the separation process through Workday for both voluntary and involuntary separations
* Preparation and issuing of termination letter and other related documentation
* Support Business Unit HR as required with any major restructures which involve consultation and / or redundancies
* Support Business Unit HR with severance calculations, production of first draft of Settlement Agreements and overall process requirements

Total Rewards (Benefits)
* Provide support to employees during life events ensuring any "HR discretionary" life events are triggered through Aon Hewitt.
* Direct calls to Aon Hewitt service centre (benefit portal provider)
* Provide support to employees and manager with Holiday management

Absence & Disability Management
* Provide support to employees and manager with Time off requests
* Provide support to employees and managers with leave of absence requests. Ensuring the full end to end process is completed for the appropriate leaves of absence, and that employees are provided with appropriate guidance on their salary and benefits impact.
* Manage the sick leave process, ensuring appropriate documentation is gathered.
* Provide employees and managers with guidance and advise on Occupational health support and restricted duty process.
* Provide employees and managers with guidance and advise on the attendance management process and income protection

Staffing events - employees
* Manage all staffing events, job changes, promotions, demotions, lateral transfers
* Document management and record keeping as per Company requirements
* Manage the positions to enable recruitment to proceed, creating open positions and requisitions

Staffing events - Contingent workers (CW's)
* Management of the Contingent Workers within the Country through Workday
* Ensuring only headcount related CWs are maintained in Workday
* Identify or create open positions to then contract new CWs into
* Through close liaison with the Neutral Vendor, manage CW expected contract end dates, ensuring they are extended if needed or terminated if appropriate

Contract and Policy Management
* Provide employee and manager guidance on all HR policies and systems. Including in person or via communicator coaching on Workday
* Complete Personnel file management, annual archiving, annual SOX testing
* Identify any policies which require amending either through Employment Law changes or through best practice in their application.
* Draft new policies where appropriate and develop any associated documentation, for HR Services leadership to review with the HR council
* Maintain the policies and documentation on the ONE HR portal

Global Mobility
* Effectively manage all Global Mobility assignees both home and hosted in Workday
* Produce updated Terms & Conditions letters (or Contract's) if appropriate and ensure their benefits are managed effectively.

HR Project work:
* Ad-hoc projects

‎5. Background information and Main Activities

• 
  

  The HR services group is a Centre of Excellence for the Johnson and Johnson businesses. It provides timely and open advice to employees and managers on all aspects of HR policies and processes. Excellent transactional process delivery and an engaging Business focused and efficient employee support service.

  
  


• 
  

  The HR Advisor's role within the department is to provide consistently accurate, reliable and compliant advisory, administrative and systems support.

  
  

Qualifications

‎6. Knowledge / Experience / Skills required

Excellent organisation skills
* Systematic recording and follow-through of all transactions
* Follow daily routines for carrying out tasks
* System that allows others to pick up from where left off if unexpectedly absent
Aptitude for use of technology and understands that there is always a rational
reason when something goes wrong
* Systematic troubleshooting re errors
* Follow through on "why did this happen", and impacts
Confidentiality of PII fully understood
* Able to handle sensitive data, both for self and respecting confidence
* HR experience helps
* EQ: empathy and professional detachment
Communication skills via phone, email and updates
* Language used in responses is important to professionalism
Service oriented
* Metrics driven, in line with service commitments
* Passion to get response back to customer. Able to navigate to get answer.
* Deadlines managed, by self or through others
Able to understand structural concepts
* Implications of changes understood (eg in reorganisation requests)
Team player
* Must be able to do own work but put team priorities first at times - flexible
* Considers needs of colleagues working in different locations
* Independent thinker
Capabilities
* Flexibility/adaptability/agility - dealing with ambiguity
* EQ and professional detachment
* Resilience - in handling repeated problem solving with positive mind-set
* Instinctive warmth of personality
* Caring, calming, reassuring, compassion, patience
* Quick worker - focussed productivity
* Attention to detail; compliance and audit orientation

‎7. Assignment and Planning of Work

This position exists to provide efficient and reliable HR Services to diverse
business groups, including the HR function. The job holder will be expected
to:

• Plan and prioritise their own workload, using initiative in the absence of management guidance


• Achieve goals and objectives within agreed timelines


• Work as a Team to ensure optimal efficiency of service, alerting management if assistance required


• Take fully accountability for all actions

‎8. Other Working Relationships


Internal:
* Employees and departments across all sites, and at all levels, including HR colleagues at other sites
* Global HR services colleagues
* Local Business Leaders across all supported markets

External:
* Aon Hewitt - Flexible Benefits system provider
* Other Flexible Benefits providers (various)
* Local Government bodies and offices e.g. Immigration services

Leadership Behaviors Required
* LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
* CONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
* SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.
* Grow : Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.
For more than ‎130 years, diversity, equity & inclusion (DEI) have been part of
our cultural fabric at Johnson & Johnson and woven into how we do business
every day. Our commitment to respect the dignity and diversity of all is
embedded in our Credo.
We know that the success of our business depends on having the best talent in
a workforce that reflects the diverse markets we serve around the world and an
inclusive culture that values different perspectives and life experiences
That is why we, in Saudi Arabia, are working to create an inclusive
environment where diverse backgrounds, perspectives and experiences are valued
and each and every one of our people feel that they belong and can reach their
potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means "You Belong"!

Primary Location
Saudi Arabia-Ar Riyad-Riyadh-
Organization
Johnson & Johnson Middle East FZ-LLC Branch Legal Entity (‎8613)
Job Function
Human Resources
Requisition ID
2206049177W