Key Accountabilities:
* Personalized Customer Experience Coordinate;
* Coordinate members' services with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
* Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
Handle all members requests and close it within KPI
PCC Performance & Reporting;
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