Guest Experience Agent

At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us. Our company values are much
more than a program or a policy; they define who we are and inform the
decisions we make. The company's guiding principle is the Golden Rule, and as
such Four Seasons strives to have a long-lasting, positive influence on the
communities where we operate and on the people we employ and serve around the
world.
"The reason for our success is no secret. It comes down to one single
principle that transcends time and geography, religion, and culture. It's the
Golden Rule - the simple idea that if you treat people well, the way you would
like to be treated, they will do the same." - Isadore Sharp, Founder and
Chairman Four Seasons Hotels and Resorts.
Career Opportunity
The deeply instilled Four Seasons culture is personified by its employees,
people who share a single focus and are inspired to provide exceptional
service. Be part of a cohesive team with opportunities to build a successful
career with global potential.
Female Guest Experience Agent
The Four Seasons Hotel Riyadh is looking for a Guest Experience Agent.
Candidates with passion for excellence, expertise in hospitality operations
and proven front office experience are invited to apply for a career with Four
Seasons. As a member of the Rooms Division Team, the Guest Experience Agent
works across disciplines to deliver an exceptional experience.
The Guest Experience Agent is an integral part of the Guest Experience Team
whose main objective is to ensure our guests are well looked after from the
start.
As the first and last impression of the Hotel, this high-profile department
carries a special responsibility.
They respond to a wide variety of guest requests by accurately assessing the
guest needs and requests and then adding personal recommendations and touches
to achieve maximum customer satisfaction while complying with all Four
Seasons' policies.
They handle all guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever possible; resolves
customer complaints; assists customers in all inquiries in connection with
hotel services, hours of operations, key hotel personnel, in-house events,
directions, etc.
Responds to all guest requests in an accurate and timely manner. Interaction
with guest will be in person and by phone.
Responsibilities:
* Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
* Work harmoniously and professionally with co-workers and supervisors.
* Prepare for and manage our many VIP's, return guests and group business
* Passionate about engaging with guests, exceeding their expectations and managing their feedback
* Involved in all guest related issues and be creative of new product and service providing
* Look for new/innovative ways to provide anticipatory service
* Coordinate among all departments for seamless execution of service
* Coordinate correspondence with guests pre and post stay
Preferred Qualifications and skills:
* Bachelors degree, preferably in Hospitality Management
* At least ‎1 year work experience in international ‎5 star hotel chain within rooms division operations
* Someone engaging, energetic, with strong interpersonal skills, strong problem-solving ability and be proficient in Hotel property management systems, in particular Opera
* The ability to remain calm under pressure
* Strong communication skills
* Excellent reading, writing & oral proficiency in the English language. The Arabic language is a plus
The benefits offered by Four Seasons Hotel Riyadh:
* Full board shared living accommodation in a high quality, well-resourced accommodation
* ‎21 days vacation
* ‎9 days Public Holidays per year
* Paid home leave tickets
* Quality of employee meals
* Regular social and sporting events
* Free transportation to work.
* Laundry/dry cleaning for provided uniforms
* Full medical coverage
We look forward to receiving your application!
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs