Guest Experience Agent

Guest Experience Agent
Full Time
About Four Seasons Hotel DIFC
In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC
is a boutique-style sanctuary - ideal for business trips and urban getaways.
Stylish and filled with art, this intimate address features just ‎106
accommodations, including ‎28 suites. With its iconic location, fresh approach
to luxury and legendary personalized service, Four Seasons is sure to exceed
the high expectations in the ultra-competitive Dubai market. Successful Four
Seasons Candidates will be offered once-in-a-lifetime opportunity rich in
personal and professional growth.
Join our Team
* Work with a team that boasts of employee diversity of ‎36+ nationalities and which is built on mutual respect, collaboration, excellent service.
* Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
* Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Responsibilities
* Checks in guest in an efficient and friendly manner, using guest name whenever possible. Issues correct keys to the guest. Checks out guest at end of stay.
* Assures that guest is assigned type of room requested and the correct rate is charged.
* Arranges for luggage to be delivered to guest room.
* Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
* Settles bill accurately through credit card or cash transaction. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
* Assists with responsibilities in the areas of the Concierge, Bell Staff, and lobby coverage.
* Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
* Ensure our guests have a smooth arrival and departure experience. Give courtesy calls as needed (Pre-arrival, during the stay or after departure).
* Anticipate VIP arrivals, familiarize with guests preferences and utilize the guest history program to ensure maximum accuracy and recognition and be a point of contact all along their stay. Coordinate with multiple departments to ensure their requests are fulfilled.
* Works harmoniously and professionally with co-workers and supervisors.
* Performs any other duties that is reasonably assigned by the management.
* A committed team player who's actions show you care about your team and being successful together.
Requirements
* College education or equivalent experience.
* One to two years of Luxury Hotel Front Desk experience
* Strong Concierge experience
* The position requires a flex schedule with ability to work days, evenings, overnights, weekends and holidays
* Ability to work well and maintain organization in a fast paced environment
* Requires knowledge of the ability to operate computer equipment.
* Excellent ability to read and speak and write English.
What do we offer
Tax free Salary, Service charge, complimentary full board living accommodation
in a high quality, well-resourced staff housing, paid home leave tickets,
vibrant social and sporting events, free transportation to and from work, end
of Service Gratuity, excellent Learning & Development Programmes, Vibrant
fitness facilities including Swimming Pool and many more.
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs