We are looking for a Call Center Representative that will be the liaison
between our company and its current and potential customers. The successful
candidate will be able to accept ownership for effectively solving customer
issues, complaints and inquiries; keeping customer satisfaction at the core of
every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and
provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a
comprehensible way
Requirements
Saudi National Only
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
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