Account Manager, will deliver an exceptional customer experience for our
payers and clients. You will provide a dedicated and comprehensive service,
acting as the primary point of contact for payers and Intermediaries within
your portfolio and deliver the highest level of customer care, creating
extraordinary relationships resulting in good business retention and
expansion.
* Maintain strong and collaborative relationships with our Payers and insured clients ensuring that in partnership they deliver efficient and robust solutions in line with the business strategy.
* Ensure that the processes and procedures developed during implementation are fit for purpose and provide the optimal customer experience.
* Work with a broad range of internal stakeholders, coordinate and negotiate alongside payer needs in terms of Network , services , reports.
* Continually monitor and adapt our procedures to ensure that the payers is at the heart of all of our transactions.
* Improve procedures and systems where appropriate to make interactions between Support the BD Manager in evaluating performance (including monthly reports, quarterly reviews and quality audits)
* Monthly meetings with payers to present business portfolio overview update.
* Joint meetings with payers sales team to existing and new clients to present nextcare services.
* Respond to all day-to-day incoming queries from payers and clients Intermediaries effectively build strong working relationships with our payers and clients.
* Support and train other team members depending on experience and knowledge
* Bachelor's / Master's Degree in Business Administration or relevant.
* 5+ years of relevant experience in a similar role (TPAs, Insurance companies, Hospitals, Medical Centers).
* Physically fit to carry out duties.
* IFCE is required
* Legally permitted to work in the country of operations.
* Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
Job Level:
Professional
Location:
Riyadh, SA
31/12/2023
Area of Expertise:
Communication & Public Relations
Unit:
Allianz Partners
Employing Entity:
Nextcare Saudi Arabia
Job Type:
Full-Time
Remote Job:
100% on-site
Employment Type:
Permanent
ID:
35780
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