Purpose of the Job:
Responsible for achieving revenue growth through the development of new
business and maintaining existing customers in line with Aramex commercial
strategies
Job Responsibilities:
* Develop and maintain strong relationship with customers and internal stakeholders
* Constantly create revenue generating channels from cross selling, upselling and new business streams
* Ensure best sales practices to meet customer needs and expectations and capitalize on growth
* Enhance customer loyalty by delivering customized tailored solutions
* Ensure a healthy balance of revenue growth from organic and new business generation based on proper customer profiling
* Ensure customers are using cost effective services channels and increase use of automation
* Regularly reviewing customer performance and targets to ensure coming up with plans to help achieve and exceed targets set
* Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
* Ensure customers information are up to date utilizing CRM tools
* Support credit collection activities
* Work closely with the field sales manager to set AOP (annual operation plan) based on existing customers profiling, forecast and data analysis
Job Requirement:
* Bachelor's degree in business or any other related field
* Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
* At least 2 - 4 years sales experience, preferably in transport or express shipping
* Excellent interpersonal, negotiation and communication skills Strong customer focus and analytical skills
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