What You'll Do
The new Customer Experience Renewal Manager (RM) role is a highly visible,
strategic position to empower key customers to continue to transform their
business and meet their objectives through Cisco solutions.
You will be accountable for owning and carrying out a portfolio of renewal
contracts of Cisco products and services across an assigned customer account.
RM's work with customers, partners and across Cisco teams to develop a
complete, deep view of customer requirements and objectives and define a
strategy to drive renewals to on-time closure, as well as minimize renewals
risk and financial attrition. You will bring strong knowledge of negotiation
strategies and orchestrates cross-functional resources across the company and
with partners to provide a unified path to secure every renewal.
Key responsibilities and activities include:
* Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts
* Learn customer's industry/business
* Articulate Sales/BD/Renewals hand offs
* Knowledgeable of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis. Able to manage client needs with minimal supervision
* Carries out renewal contracts for products and services on small accounts with low complexity
* Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
* Monitors quote creation progress to mitigate contract closure risks.
* Conduct analysis and provides recommendations to maximum value
* Conduct process management and financial assessments to support renewals process
* Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
* Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
* Assist Renewals team with ad hoc requests to meet customer need
* Initiates the start of cross-functional relationships with Sales, BD and Operations
Who You'll Work With
This role resides in the Customer Experience organization, one of Cisco's
fastest growing teams that delivers profitable growth throughout the customer
lifecycle with a series of selling motions to drive higher value and an
efficient experience from Cisco solutions.
Who You Are
* Expand knowledge of the customer environment, industry, market impact and Cisco footprint
* You can implement policies for forecasting, data quality and accuracy
* You can build an understanding of Customer and Partners procurement processes
* You have experience with CRM tools i.e. SFDC
* You have ‎3+ years of sales (quota carrying) experience in the IT industry or equivalent industries.
* You love executing win-back strategies for inactive customers.
If you are looking for hands-on involvement in crafting the future direction
of Cisco and Customer Experience, we have a place for you.
Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as

a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital
businesses. Some may think we're "old" (‎36 years strong) and only about
hardware, but we're also a software company. And a security company. We even
invented an intuitive network that adapts, predicts, learns and protects. No
other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that
allows for innovation, creativity, and yes, even failure (if you learn from
it.)
Day to day, we focus on the give and take. We give our best, give our egos a
break, and give of ourselves (because giving back is built into our DNA.) We
take accountability, bold steps, and take difference to heart. Because without
diversity of thought and a dedication to equality for all, there is no moving
forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka
dots? That's cool. Pop culture geek? Many of us are. Passion for technology
and world changing? Be you, with us!

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the
projected hiring range for new hire, full-time salaries in U.S. locations, not
including equity or benefits. For non-sales roles the hiring ranges reflect
base salary only; employees are also eligible to receive annual bonuses.
Hiring ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring location and
additional factors, including but not limited to skillset, experience, and
relevant education, certifications, or training. Applicants may not be
eligible for the full salary range based on their U.S. hiring location. The
recruiter can share more details about compensation for the role in your
location during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a ‎401(k) plan with a Cisco matching contribution, short and long-
term disability coverage, basic life insurance and numerous wellbeing
offerings. Employees receive up to twelve paid holidays per calendar year,
which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to ‎20 days of Paid Time Off (PTO) each year and have
access to paid time away to deal with critical or emergency issues without
tapping into their PTO. We offer additional paid time to volunteer and give
back to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their
base salary, which is split between quota and non-quota components. For quota-
based incentive pay, Cisco pays at the standard rate of ‎1% of incentive target
for each ‎1% revenue attainment against the quota up to ‎100%. Once performance
exceeds ‎100% quota attainment, incentive rates may increase up to five times
the standard rate with no cap on incentive compensation. For non-quota-based
sales performance elements such as strategic sales objectives, Cisco may pay
up to ‎125% of target. Cisco sales plans do not have a minimum threshold of
performance for sales incentive compensation to be paid.