Call Center Agent

؜ - ؜الدمام ؜ -

تفاصيل الوظيفة


  • Answering phones from customers professionally and responding to customer inquiries and complaints.

  • Processing required information using the Facility Management CAFM system.

  • Handling and resolving customer complaints regarding maintenance service problems.

  • Processing all enquiries or escalations requested by the customers.

  • Identifying, escalating priority issues and reporting to the high-level management.

  • Routing inbound calls to the appropriate resources.

  • Following up complicated customer calls where required.

  • Completing call notes and call reports as necessary and updating them in the CRM.

  • Obtaining and evaluating all relevant data to handle complaints and inquiries.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Managing administration, communicating and coordinating with internal departments.

  • Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.


  • Perform other duties as assigned by the line manager/supervisor.




  • A relevant Bachelor Degree



  • ‎2 years call center experience

  • Knowledge of administrative, clerical and customer service principles and practices.

  • Knowledge of administrative and clerical procedures and systems such as MS Word, Excel, Outlook.

  • Excellent communication and organizational skills.

  • Excellent written and spoken English skills. Having excellent written and spoken Arabic skills is preferred.

  • Able to perform multiple tasks simultaneously


LI-KJ1

ملخص الوظيفة

  • المُعلن : Hill International, Inc
  • تاريخ الإعلان : 15/02/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الدمام
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

الدمام
15/02/2023

* Answering phones from customers professionally and responding to customer inquiries and complaints. * Processing required information using the Facility Management CAFM system. * Handling and resolving customer complaints regarding maintenance service problems. * Processing all enquiries…

دهب
14/05/2022

**Posting Date** Jun 01, 2022 **Job Number** 22073644 **Job Category** Rooms & Guest Services Operations **Location** Le M eridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP **Brand** Le M eridien **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management …

أبو ظبي
10/06/2022

### **Description** Hiring a Call center Agent for Abu Dhabi. Key Responsibilities: * Contact potential or existing customers to inform them about a product or service using scripts. * Enter and update customer information in the database * Answer questions about services or the company. * …

الجيزة, الشيخ زايد
13/06/2022

community restaurants company is hiring Call Center Agent *Work Location:* El-Shikh Zayed Account : Arabic & English *Requirements:* 1- Graduates, Bachelor's degree. 2- good in English. 3- Very Good Profile. Call Center Agent Call Center Agent 4- Experience in a call center. -- Minimum 6 …

القاهرة
20/06/2022

**Posting Date** Jun 19, 2022 **Job Number** 22102269 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **…

أبو ظبي
22/06/2022

### **Description** Hiring a Call Center Agent for Abu Dhabi. Key Responsibilities: * Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. * Engaging in active listening with callers, confirming or clarifying informa…

الكويت
24/05/2022

**Date:** Jun 23, 2022 **Location:** Kuwait **Company:** AL AHLI BANK OF KUWAIT ## **Reports To** Manager, RBD - Call Center ## **Job Purpose** Handle inbound/outbound, resolve customer issues and provide high customer service ## **Generic Accountabilities** Generic Accountabilities are not speci…

القاهرة
10/05/2022

**Posting Date** May 30, 2022 **Job Number** 22039585 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **…

مدينة الكويت
07/06/2022

The Role **Position:** Call Center Agent Industry: Car protection Gender: Male/Female Nationality: Arab - Non-Egyptian (English/Arabic Speaking) Requirements **Salary range:** KD 400 Location: Sharq, Kuwait Duty: 8 hours/day (from 8am to 4pm) 5 days/week Hiring will be from inside Kuwait w…

الإمارات
27/06/2022

الإمارات العربية المتحدة Jan 18, 2022 AED 4500 - AED 5000 Contract Full time * Our client is one of the largest electronic brand. They are now looking for a **Call Center Agent** to join them. **Roles & Responsibilities** * Take customer calls and provide accurate, satisfactory answers to …

Language: English