Collections Specialist

Company Profile:
Every Day, Around the World, People Reach for Unilever Products. Our Brands
Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've
Grown into One of The World's Most Successful Consumer Goods Companies. In
Fact, ‎150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.
Look in Your Fridge, Or on The Bathroom Shelf, And You're Bound to See One of
Our Well-Known Brands. We Create, Market and Distribute the Products That
People Choose to Feed Their Families and Keep Themselves and Their Homes Clean
and Fresh.
Our Corporate Strategy Aims to Double the Size of Our Business While Reducing
Our Impact on The Environment By ‎2020. As A Result, In the Months and Years to
Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital
Experience. It's Never Been Such an Exciting Time to Join the Unilever Team.
Job Scope:
SPOC for any customer engagements in relation to open invoices and
receivables. It includes Cash Collections; Collections Correspondence;
Collections Escalations; Payment Plan; Collections Recovery; and Provisions &
Write-Offs
Roles & Responsibilities
* Liaise and follows up with Customers for collection of dues & resolution of disputed items
* Reconciliation and agreement with Customers on net amount receivable (or payable)
* Assist automated cash application and troubleshoot any system bottlenecks
* Follow-up with Cash application Specialist and identify correct account for unapplied cash; move cash between accounts (suspense account, customer account, match on invoice)
* Ensure correct deduction classification and open claim case (if not done automatically) for unearned discounts
* Proactively and reactively track open invoices to keep DSO at lowest possible level
* Ensure risk free and reconciled customer accounts (open items and aged balances)
* Support Cash Apps and Claims Specialists for invoice issue resolution
KPIs :
* Total receivables and days outstanding
* Gross Overdue and overdue outstanding days
* Customer reconciliations (# of reconciliations done)
* Receivable write off
* Quarterly no-due certificate from all customers
Key Competencies & Skills - Standards of Leadership
Role requirements:
* Customer focus
* Negotiation & influencing skills
* Team player
* Time management
Technology Skills:
* SAP , Highradius collection and PEGA Claims
Standards of Leadership:
Purpose & Service
Personal Mastery
Agility
Business Acumen
Talent Catalyst
Consumer Love
Passion for High Performance
Unilever is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
diverse employees, global consumers, partners, and communities. We believe a
diverse workforce allows us to match our growth ambitions and drive inclusion
across the business. At Unilever we are interested in every individual
bringing their 'Whole Self' to work and this includes you! Thus if you require
any support or access requirements, we encourage you to advise us at the time
of your application so that we can support you through your recruitment
journey.