General Manager- Sheraton Dammam

Job Number ‎23094010
Job Category Property Leadership
Location Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam,
Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

ABOUT THE BRAND
At Sheraton, we go above and beyond in everything we do. We are inspired by
our guests and one another - and are driven to make things better. We love
what we do, and we give it all we've got - on property and off. When guests
stay with us, it's not just a room with a bed that they're buying. It's an
experience. We're looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you, we encourage you to explore careers with Sheraton.
ABOUT THE PROPERTY
Sheraton Dammam Hotel & Convention Centre, the only ‎5-star hotel in Dammam,
that offers luxury accommodation, four distinct dining venues Fayrouz all-day
dining open buffet restaurant, Da Vinci Italian Restaurant. In addition to
Vienna Cafe, Jar Al Qamar Social Lounge. An outdoor Swimming pool, a fitness
center, Shine Spa and massage. Located in Downtown Dammam, with less than ‎15
mins drive to Al Khobar and Dhahran and less than ‎30 mins to Dammam airport.
Retreat to ‎283 welcoming, comfortable guest rooms with the signature Sheraton
sweet Sleeper Beds. LED TV screens, WIFI, tea/coffee making facilities,
comfortable work spaces and memorable views of the Arabian Gulf. Considered
the largest convention center within the Eastern province, the Sheraton Dammam
Hotel & Convention Centre is the most favorite venue for weddings in Dammam,
business conferences and exhibition with ‎3 Ballrooms measuring ‎3000 sq. meter
and ‎14 meetings and break-out rooms

ABOUT THE POSTION
As the lead host at our property, our General Manager creates the culture to
deliver a memorable experience for our guests. By creating personal
connections with guests and hosts, our leader understands how to inspire our
team to deliver on-strategy services across the hotel.

The ideal candidate for this position will have at least ‎5 years plus
experience, as a General Manager, in the premium brands. Evidence of strong
operational leadership, sales, marketing, room experience and being able to
drive performance within a competitive market and owner relations will be key.
The natural inclination to innovation and extensive talent leadership
experience is required and a busy airport experience a plus.

Chosen candidate will be the primary strategic business leader of the property
with responsibility for all aspects of the operation, including guest and
employee satisfaction, human resources, financial performance, sales and
revenue generation and delivering a return on investment to both Sheraton
brand and property ownership.

Apart from above, a new leader for this property will take a lead in building
owner loyalty through proactive communication, setting and managing
expectations and delivering solid business results. The position will be also
actively involved in the local community and builds strong relationships with
local officials, businesses, and customers.

JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction, profitability, and market
share; ensures property business plans are aligned with the hotel's business
strategies; translates Marriott global strategic plan into one that can be
executed on property.

Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction,
profitability, and market share; ensures that property business plans and
employees are aligned with business strategies; holds property leadership team
accountable for successful delivery of business plans; experiments with new
ideas and takes calculated risks to improve guest satisfaction and
profitability; evaluates the success of property business strategies to inform
future business plan enhancements; continually ensures business plans and
actions have a positive impact on property performance.

Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads, develops tailored
sales approach, and actively pursues leads with Sales and Marketing team;
validates that sales and marketing strategy is aligned with brand strategy and
is effectively executed against established goals; verifies that property
leaders understand and leverage Marriott demand engines to full potential;
augments guest preference for property through booking ease and quality
interactions with sales force.

Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths, development needs, and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes, systems and teamwork are in place to maximize individual and
overall property performance.

Business Information Analysis
Reviews business related data such as market share, financial performance,
inventory, employee engagement, and customer satisfaction; analyzes business
information to proactively address changing market conditions, ensure property
operates within budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.

Employee and Labor Relations
Verifies that all employees are treated fairly, and with respect; builds
rapport with employees by fostering an environment of open communication and
spending time with employees on the frontlines; makes self-available to
employees ("open door policy"); verifies that pay and benefits are appropriate
for labor market; celebrates the success of employees in a public way; works
with Human Resources to maximize employee engagement and monitor local labor
environment to address issues as needed.

Revenue Management
Works with Revenue Management team to develop effective pricing strategies,
balancing seasonality, economy, customer segments, property objectives and
customer satisfaction; established revenue strategy that supports the hotel's
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy,
RevPAR, and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.

Owner Relations
Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance,
incorporating guest, financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures, and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving oneself in the
local community, and by developing strategic alliances with local officials,
businesses, and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products, services,
and events attain the appropriate publicity ("PR buzz").

Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building, public areas, kitchen, and grounds are well-
maintained, safe, and meet or exceed guest expectations; validates that
employees are appropriately trained and performing to standard.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global
community. We've been a place to gather and connect since ‎1937. At Sheraton,
associates create a sense of belonging in more than ‎400 communities around the
world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliver a meaningful guest
experiences, we encourage you to explore your next career opportunity with
Sheraton.