Client Care officer

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

If you are looking for a career that provides challenge, high rewards and a
creative, respectful work environment then Microtech is the place for you.
Microtech provides a fast moving, challenging and rewarding environment in
which to work. The company continually receives awards for its commitment to
providing a safe and healthy work environment for its employees. Microtech
always Searches for talented individuals to join its high performance team.
Reports To: Client Care Manager - ERP Division
Department: Professional Services - ERP Division


Essential Duties and Responsibilities



  • Receives, analyzes, and reports customer complaints.

  • Refers major hardware/software problems to service personnel/development department for correction.

  • Follows up periodically with clients to ensure their continuous smooth operation and satisfaction with company products/services.

  • Reports any service defects to management on a daily basis.

  • Analyzes customer reported problems and reports to appropriate channels problem areas in products.

  • Responsible to coordinate with Sales, Project Managers and other key functional areas to ensure overall customer satisfaction within portfolio.

  • Responsible to tracks and follows up with other departments to ensure customer complaints are fully resolved.

  • Recommends new strategies, product features, new services, new procedures for enhancing client satisfaction.

  • Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

  • Provide on-site, customer support to assigned portfolio of customers.

  • Implement Customer retention strategies.

  • Responsible for contract renewal and account a€oesavesa€� in assigned portfolio.


Job Qualifications and Requirements



  • Bachelor degree (B.A.) in accounting/business/manufacturing major.

  • Good negotiation skills.

  • Ability to handle and prioritize multiple assignments and meet deadlines.

  • Strong organizational, administrative and time management skills.

  • Strong analytical/ quantitative skills.

  • Strong written and verbal communication skills including presentations.

  • Ability to foster teamwork across functional areas and within care to provide seamless service to customers.

  • Ability to achieve goals in a changing work environment.

  • Proven commitment to deliver exceptional customer service.

  • ‎1-‎3 years of related experience and/or training.

ملخص الوظيفة

  • المُعلن : Microtech Software Solutions
  • تاريخ الإعلان : 12/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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