Purpose of the Job:
Reaching out to existing or potential customers by analyzing their business
needs and convince them by choosing Aramex as a business partner to increase
opportunities and close the deal with maintaining strategic customer
relations.
Job Responsibilities:
* Identify business development opportunities from customers
* Making Market Research to identify the market share and opportunities
* Monitor customers' receivables and drive them to pay as per Aramex standards
* Meet CRM KPIs (daily calls target & distribution, opportunities, etc…)
* Ensure the integrity and accuracy of data updated in the CRM system
* Ensure customer contracts are valid and ensure they are renewed on time
* Regain the highest number of inactive customers and new clients to increase revenue
* Understand and execute pipeline, forecasting, and revenue projections
* Drive the use of e-Tools across all customers
* Ensure privacy and confidentiality of customer data in line with the company data security policies
* Collaborate with the team to achieve its objectives and targets
* Increase cross selling and up-selling opportunities
* Analyze customers performance to increase growth and production
* Prepare / Assist in preparing offers and rates for customers
* Follow up with Accounting Team in terms of pending claims and billing adjustment of customers along with the COD transfers
* Go the "extra mile" to meet sales quota and facilitate future sales
* Create strategic relationship with customers to maintain the business
Job Requirements:
* 2-3 experience in E-commerce is a must
* Excellent communication skills
* Very Good English speaking and written
* Very good negotiator
* Very Good in analyzing data
* Familiar with Microsoft Application (Excel ,PowerPoint)
Company Overview:
Since our founding in 1982 we have grown to become a world leader in
comprehensive transport and delivery solutions for business and consumers.
Headquartered in Dubai, at the heart of the world's most dynamic commercial
hub and on the site of historic trade routes linking east and west, commerce
and transport are deeply embedded in Aramex's DNA. We are dedicated to
transforming the face of trade, expanding our operations rapidly to better
connect businesses and consumers worldwide.
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