Responsibilities:
The individual would be responsible for Service Center Team, and day-to-day
operations of Jubail Service Center. He/she would be responsible for leading,
developing and securing a high performing Service Centre Team in line with the
overall Service Operations strategy and the Alfa Laval culture to:
* To ensure safe working conditions, high quality and improve efficiency of the service center.
* To provide necessary support to the Regional Service Center Manager to implement Alfa Laval's S3 strategy Goals
* Ensure the service center KPI targets & goals are achieved.
* Create an excellent customer experience
* Meet the service market demands
* Support business development
* Cater to the needs of SC team, to maintain an engaged and motivated team
Key Tasks:
* Secure a strong QHSE & Sustainability culture within the service center.
* Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
* Lead the Service Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
* Develop, motivate and coach direct reports and secure competence development.
* Accountable for the Service Centre operational results, and responsible for monitoring and achieving financial targets.
* Manage internal and external resources based on customer and market demands.
* Identify and manage high quality sub-suppliers for supply of services and outsourcing.
* Engage in active planning, by collaborating with sales teams. Proactively manage resources to meet operational demands.
* Implement continuous safety and efficiency improvements based on daily ALPS board meetings.
* Implement and follow up on relevant KPIs to measure and improve performance of Service Center.
* Identify and manage performance issues within the Service Centre, appropriately and quickly.
* Support PRO activities in direct relation to the service center operations and employees.
* Accountable to establish and maintain close relationship with local sponsors/partners.
* Conduct employee reviews, including competence profiles and skills matrices.
* Accountable for yearly renewal of Service Center ISO certifications, with support from regional QHSE Manager.
* Responsible for collaboration and networking within the region, and cluster.
* Responsible for periodic reporting of necessary data/information, at a local & central level.
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