Service Manager (Jubail)

Location: EMEA, Saudi Arabia, Jubail
Ref: JOHNCRANEEMEA02077
Division: John Crane
Job Function: After Sales Service Repair
Job Description
At John Crane we are looking for a Service Manager will be responsible for
providing in house service repair support and delivery of value adding site
support to customers in Jubail. This is a supervisory role of a service team.
Duties & Responsibilities
* Provide strong technical and service support to all customers
* Prepare detailed inspection reports
* Provision of onsite service support to the customers in terms of decommissioning / commissioning of John Crane products
* Manage the workshop activities
* Attending emergency service jobs
* Maintain comprehensive documentation of service orders, tools, and equipment.
* Ensure all activities fully comply with the local and company Health & Safety requirements.
* Product assessment to enable commercial staff to quote
* Establish machining operations where applicable.
* Analyze, train and monitor the workforce for special processes including lapping lapping/spray coating/assembly and dismantling seals or cartridges.
* Stores/Stock management.
* Pre upgrade equipment measurement
* Attend site for seal installations and or trouble shoot
* Analyze the order book and workflows and creating meaningful outcomes that can drive the business.
* Support the team in contracts and commercial decisions by providing insights from service perspective.
* Managing the site requirements with purchasing team and suppliers.
* Enhance the process and reduce waste.
* Forecasting and maintaining healthy order book in service and communicating with related teams.
* Resolve service and quality issues and make corrective actions.
* Collaborate with the teams and provide insights to ensure growth in wet service.
* Manage team objectives and KPIs and provide solutions to overcome issues and development, including QHSE KPIs.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company
flourish. All qualified applicants will receive equal consideration for
employment regardless of race, color, religion, sex, sexual orientation,
gender identity, national origin, economic status, disability, age, or any
other legally protected characteristics. We are proud to be an inclusive
company with values grounded in equality and ethics, where we celebrate,
support, and embrace diversity.
The Individual
* University Degree in Mechanical Engineering or similar field. Diploma applicants will be considered if they have experience in mechanical seal service
* Previous relevant product Service Experience both in house and on site
* ‎5+ years of professional experience in workshop service.
* Ability to discuss and negotiate at all levels
* Rotating equipment operation and service experience
* Self-driven, capable of making decisions, excellent communications skills
* Experience of working in a multinational and multicultural environment is an advantage
* Extensive knowledge rotating equipment and ability to carry out Failure and Root Cause analyses
* Sound knowledge on all John Crane products
* Strong Commercial and Technical Skills
* Excellent communication, negotiation, and presentation skills
* Advanced SAP and Excel knowledge
* Fluent English, while speaking in Arabic is an advantage
* Confident and able to deal with very challenging situations in a calm and credible manner.
* Adaptable, flexible and appreciative of an array of cultures and customs.
* Team player and willing to travel
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver
market-leading innovative solutions that meet our customers' evolving needs,
and touch the lives of millions of people every day. We are a FTSE100, global
business of around ‎14,600 colleagues, based in ‎50+ countries. Our solutions
have a real impact on lives across the planet, enabling industry, improving
healthcare, enhancing security, advancing connectivity and supporting new
homes. Our products and services are often critical to our customer s'
operations, while our proprietary technology and high service levels help
create competitive advantage. We welcome colleagues with a curious mind, who
are happy with responsibility, enjoy a challenge and are attracted by the idea
of working at a business with a ‎170+ year history of innovation, and five
global divisions, all experts in their field.
About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment
solutions, supplying engineered technologies and services to process
industries. The company designs and manufactures a variety of products
including mechanical seals and systems, couplings, bearings, filtration
systems and predictive digital monitoring technologies. John Crane customer
service is accessed through a global network of more than ‎200 sales and
service facilities in over ‎50 countries. Fiscal year ‎2016 revenue was greater
than ‎1 Billion USD (£830m). John Crane is part of Smiths Group
(www.smiths.com), a global leader in applying advanced technologies for
markets in threat and contraband detection, energy, medical devices,
communications, and engineered components.