customer service

Job Description :
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Resolve customer complaints via phone, email, mail, or social media
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling

• Bachelor Degree


• Fresh Grads


• Experience : ‎0 to ‎6 months


• Job Location: Maadi - El-Mearag City

Jobzella.com is the First Professional Network in the Middle East and a
network that is empowered by the first job aggregator in the Middle East as
well as the only free online-course aggregator worldwide. As the first
specialized marketplace and hub for courses and career advice for Arabic
speaking communities worldwide, Jobzella is truly the one stop shop for
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market. Jobzella's Timeline: - ‎23 July ‎2013: Jobzella.com Launches - ‎4
November ‎2013: Jobzella received its first angel investment round from KI
Angels - Egypt. - ‎15 September ‎2014: Series A round of investment and
acquisition of Jobzella's majority shares by Al Khaleej Training and Education
Group - Kingdom of Saudi Arabia. - ‎30 July ‎2015: Re-launching a totally new
and revamped Jobzella ‎2.0 website. Currently, Jobzella is part of Al Khaleej
Training and Education Group's companies. With over ‎5,000 employees, ‎80
locations all over the Middle East, more than ‎30 companies and foundations,
and ‎11 international franchises, Al Khaleej is the biggest training and
education network in the Middle East. Al Khaleej is one of the top ‎100
companies in The Kingdom of Saudi Arabia and has been named one of the top ‎500
companies in the Middle East region in ‎2014, according to Forbes Middle East.
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