Customer Service

؜ - ؜مصر ؜ -

تفاصيل الوظيفة


  • Sales and Sales Support
    o Supports and initiates follow-up actions by contacting customers (first and
    second line) and inform them about products in order to contribute to the
    realization of effective customer communication.
    o Answers questions about product assortment and applications, production
    based on standard product, quoting prices and delivery times
    o (Re)negotiates contracts with customers for renewals regarding price,
    specifications and delivery within defined parameters and standards set by
    Sales, in
    order to continue the relationships with customers meeting volume, quality and
    price requirements.

  • Order processing and data management
    o Handles incoming orders, in order to realize a timely and proper delivery of
    orders to customers. This includes monitoring, replenishing and entering order
    data into automated system for further order processing, tracking of orders
    being processed, identifying (potential) problems and ensuring timely and
    correct
    delivery of relevant information to the administration, purchasing and
    forwarding
    o Updates product data in the relevant systems, giving an up-to-date insight
    in products, prices and other relevant information, including processing of
    price
    indexations and adjustments and/or enterering prices for new products and
    introducing of new products in the system, possibly add to customer assortment

  • Customer relationship management
    o Manages records and handles all customer requests and incoming orders in
    line with company policies and procedures, in order to effectively and timely
    deal
    with all customer encounters.
    o Registers, administers and updates all customer information, contracts,
    requests, order data, complaints and/or signals in the relevant systems in
    order to
    timely, accurately and completely have insight in the type and status of
    customers, contracts, requests, complaints and/or signals, and orders can be
    processed correctly

  • Customer satisfaction
    o Logs and resolves all customer problems/requests within prescribed
    timescales to maintain customer confidence, if possible by actively solving
    problems /
    complaints
    o Provides support to customers on the most common standard problems,
    questions, complaints, etc., so that they are resolved and customers be
    appeased.
    This includes properly recording of the problem or the complaint, determine
    the nature and cause of problem / complaint and translate the message into a
    problem description, according to procedures; escalate complex problems /
    complaints
    o Monitors progress of delegated or escalated problems / complaints and keeps
    the customer informed about the status of reporting, administrative
    consolidation of the notification, and recording in system

  • Continuous improvement
    o Signals bottlenecks in (work) processes, procedures and/or systems and
    contribute to the change / optimization of the department.

  • Communication / coordination
    o Communicates with clients and informing them about solutions to problems /
    complaints. Explains options on alternative products. Informs managers on
    complex problems / complaints. Conducts correspondence and preparation of
    reports
    o May plan, coordinate and supervise activities of the Customers Services
    team, taking into account applicable guidelines and procedure, in order to
    plan and
    realize day-to-day activities and optimal work distribution within the team.

ملخص الوظيفة

  • المُعلن : Nutreco
  • تاريخ الإعلان : 01/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

القاهرة, القاهرة الجديدة - التجمع
12/06/2022

we are hiring fluent english speakers to work as customer service advisors for English Account - communicate with the customers through inbound calls . - responding promptly to customer inquiries. - acknowledging and resolving customer complaints - ensure customer satisfaction and provide profe…

دمياط
21/05/2022

**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers ' needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit , handles customers' inquires and the delivery of their needs, and ensure …

الإسكندرية
29/04/2022

Job Title Customer Service Job Code 8CS Location Alexandria Posting date 01/06/2013 Description Requirements: * Love communicating with people. * Provide the best customer service experience for every client. * Commitment to help, advise, and answer inquiries of customers both walk-in and o…

دبي
30/04/2022

### **Job Summary** To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in, gates, transfer desk, special handling and FMU) that is consistent with Dnata 's high service standards. The timely and efficient service provided …

6th of october city
27/05/2022

* Receive booking from the client * Checking the place of loading empty containers * Send booking by what is assignment * Follow up with clients in all actions required from SIL for issue such as loading food grade containers, cutoff amendment… etc * Confirm that our delegate assignment is …

حولي, حولي
20/05/2022

نحتاج إلى موظفين لخدمة العملاء يجيدون اللغتين العربية والانجليزيه للتواصل على الرقم 55854239 We need Arabic and English customer service staff For more inquiries, please contact 55854239

جنوب سيناء, شرم الشيخ
17/05/2023

J&T Express is hiring a “customer service ” Location: El-Tor Sharm el Sheikh Working hours: 9:30 to 5:30 Working days: From Saturday to Thursday Job responsibilities: 1Answer customer calls 2Assist customers in sending or checking documents 3Answer customer business inquiries 4Handle customer …

الجيزة, 6 أكتوبر
13/05/2023

WE ARE HIRING CUSTOMER SERVICE English (Salary 8,000 to 11,000EGP Gross) Italian (Salary 11,000 up to 14,000 EGP Gross. ) French (Salary 11,000 Up to 14,000 EGP Gross. ) German (Salary 16,000 up to 19,000 EGP Gross. ) *Transportation provided *Training paid *Health and social insurance …

Dubai, Al Khabaisi
20/05/2023

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustr…

Abu Dhabi, Capital Centre
07/06/2023

Job opportunity for females Customer service and booking appointments over the phone, in addition to managing the company's social media account

Language: English