Order Management Analyst

With an unparalleled breadth of products, project management, connected
services, and service networks, Emerson leads as a global manufacturer
supplying and servicing all valves everywhere. Our Pressure Management (PRM)
portfolio includes pressure and safety relief valves and regulators to offer
our clients solutions whatever their needs.
The primary responsibility of the Order Management Analyst will be to provide
Customer Service Support to the MEA PRM Internal and External Customers
(direct and representative) during the conversion from Bookings to Invoice
cycle with particular focus on Customer Satisfaction.
The candidate is responsible for management of customer orders, shipments and
invoicing, ensuring all business transactions are in line with International
Trade Compliance Policies and accordingly to Emerson's Ethic Policies. They
will focus on MRO orders but will support Projects on occasion.
The role is based at Emerson Automation Solution's state of the art campus in
Dubai's Jebel Ali Freezone, United Arab Emirates .
Your role responsibilities will include, but not be limited to, the
following:

* Manages and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), owning the relationship with both the customer and the suppliers / factories, in accordance with department procedures
* Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
* Expedites intercompany factories and suppliers to ensure that delivery deadlines are met
* Proactively identifies any issues and address with the correct personnel.
* Ensures that the factories have received the right documents and produced the related order acknowledgements.
* Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is on track
* Support the commercial aspects of the Order including timely documentation and invoice submission
* Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders
* Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms
* Always Ensures highest customer satisfaction keeping customers updated on order status understanding prompt responses are key - aims for ‎100% OTD through RDSL/PDSL
* Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD's
* Manages resolution of dispute cases/warranty claims.
* Prioritizes deliveries in response to changing customer schedules and expectations.
* Develops contingency plans with suppliers to limit or eliminate negative effects of delayed promised delivery dates.
* Works collaboratively with the team as necessary and focuses on meeting monthly/yearly POR targets
What do I need to be considered for this role?

* A bachelor's degree in Business Administration, Engineering, or equivalent.
* Execution and Logistics experience with Pressure Management or Control Valve products.
* French and/or Arabic language capabilities are encouraged