Order Management Manager

؜ - ؜ينبع' al bahr ؜ -

تفاصيل الوظيفة

Jotun 's story in the Middle East, India and Africa (MEIA) region began in
‎1962, and has grown to include ‎18 legal entities committed to achieving
success and growth of the Jotun Group. Throughout our history, we have focused
on providing our employees with meaningful and challenging work, rewarding
them through continued learning and development, underpinned by our values of
Care, Loyalty, Respect and Boldness.

Jotun Saudia Co. Ltd., established in ‎1984, is one of the key markets within
the MEIA region. With ‎2 production facilities, ‎5 warehouses and more than ‎450
employees, we aim to further strengthen Jotun 's position in Saudi Arabia
through ambitious market growth plans that focus on innovation, efficiency and
profitability.


Order Management has responsibility for managing customer order activity
through the order fulfillment cycle. Responds to customer inquiries by
researching status for shipments, past dues and expedites.
JOB DESCRIPTION
Responsibilities:



  • Lead the Order management department in line with Leadership Expectations and tools to develop, coach and guide its members to ensure a workforce which is competent, engaged and enabled to meet Jotun's current and future needs

  • Manage Order management function activities to ensure high performance to reach or exceed customer expectations by setting standard procedures and professional approach

  • Oversee all aspects of the Order management function to troubleshoot processes and procedures and make improvements.

  • Coordinate with team member to ensure the standard of order processing is maintained.

  • Set and monitor order handling targets/KPIs and monitor the performance of the team to ensure that these targets are achieved.

  • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure and in line with local and group regulations and procedure

  • Monitoring and evaluation of all order issues

  • Process export orders and the respective shipping processes with prioritization of different shipments

  • Ensuring an appropriate order flow with the compliance to organizational policies
    QUALIFICATIONS
    Education:
    Bachelor
    Language:
    Arabic, English
    Work Experience:
    PF Customer Service
    Other qualifications (certificates, skills etc.):
    Customer Service Orientation, Detail-Oriented, Enterprise Resource Planning
    (ERP), Microsoft Office, Practical Problem Solving, Process Orientation
    PERSONAL QUALITIES AND WHAT WE OFFER
    POSITION INFORMATION
    Company:
    Jotun Saudia Co. Ltd.
    Scope Of Work:
    Local


Contract Type:
Regular
CLOSING DATE (dd.mm.yyyy)
‎29.11.‎2022


CONTACT RECRUITER:


AlFarsi, Renad (ريناد الفارسي), Talent Acquisition Executive,
[email protected]

ملخص الوظيفة

وظائف أخرى مثل هذه الوظيفة

ينبع' al bahr
05/07/2023

SUMMARY OF THE ROLE Lead and manage the Customer Service function to ensure orders and invoices are dealt with in a timely, accurate and efficient manner, liaise with and support internal and external stakeholders, enabling the company to meet its targets on customer satisfaction, service and quali…

ينبع' al bahr
10/10/2023

**Job Description:** Due to succession within the Team and at SAPL overall, we are looking to recruit a **Manager for the Project Management Deaprtment** at our amazing Yanbu Industrial City Program to lead the Project Management Department, it's team and function.This is an excellent and senior op…

ينبع' al bahr
01/05/2023

SUMMARY OF THE ROLE Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service. It will also required coordinating with marine sales and FG export Th…

al الخبر
23/01/2023

Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in co…

ينبع' al bahr
01/06/2022

**Minimum Clearance Required to Start:** Not Applicable/None **Job Description:** In July 1976 the Royal Commission for Jubail and Yanbu, Saudi Arabia selected Parsons as Project Manager to develop its master plan. To the present day, Parsons has provided continuous management of all infrastructure…

ينبع' al bahr
13/10/2022

**Job Description:** **You see the trees and the forest** What some may consider a small oversight can cause a major work problem. That's why we need a keen observer like you who notes the out-of-place crack before it spreads into a disastrous gap. You have a meticulous work ethic, founded on atte…

ينبع' al bahr
13/06/2022

**Minimum Clearance Required to Start:** Not Applicable/None **Job Description:** Ready to put your skills to work on Technical or Engineering projects? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking a candidate with a desire to enhance the fabri…

ينبع' al bahr
23/05/2022

**Minimum Clearance Required to Start:** Not Applicable/None **Job Description:** If you are a leader with a mind for business management, Parsons has an opportunity for you! As a Project Business Manager, you will be responsible for ensuring that your assigned projects meet client objectives and p…

ينبع' al bahr
17/04/2023

RISAL Yanbu, Saudi Arabia Posted 9 days ago Expires in 2 months #### **Job Description** Responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization. * Develop…

ينبع' al bahr
27/01/2023

**Job Description:** ** _With very positive budgets agreed and established 2023 will be a defining year at Yanbu Industrial City and its drive towards the Saudi 2030 vision._** ** _Yes, we will be increasing productivity!_** ** _Yes, we are significantly growing the team to account for the incre…

Language: English