ASSISTANT OPERATIONS MANAGER - OPERATIONS ADMIN

Organization : FLIGHT PREPARATION OPERATIONS

Description :
Assistant Operations Manager

Position Within ; Operations Department
Reports To ; Operations Manager
Location; Dubai International Airport Terminal ‎1
Category : Catering Operations
Department : OPS ADMIN

Key Accountabilities

Comply with and ensure all relevant standards and regulatory requirements are
met. Promptly carry out the required due diligence of incidents and escalate
to management.
Lead the section in achieving the business unit's key performance indicators
while complying with all aspects of safety, security and on time performance.
Proactively manage available resources to ensure the operational requirements
are met. Demonstrate ability to work, mentor, lead the team to ensure optimal
service delivery on a day-to-day basis. Contributes to fulfilling compliance &
adherence to customer SLA.
Ensures operational continuity during disruptions or potential disruptions and
communicate to the Operation Controls Centre. Provide support in testing the
effectiveness of the Business Continuity Management Systems.
Execute all operational or service level requirements through collaboration
with all the relevant internal and external stakeholders and airline
customers. Escalate to Management and communicate to teams on any developments
in the respective areas.
Execute best practices and LEAN initiatives. Identify further areas for
process optimisation and communicate and recommend to management on any new
initiatives related to opportunities/new technologies.
Manage the team's performance on an ongoing basis to ensure high potential and
low performance are appropriately addressed. Communicate with management to
address any recurring personnel challenges.
Lead by example and demonstrate the right sets of behaviors in line with the
Company values. Coach and mentor the teams in specific areas of service
delivery to achieve operational excellence.
Monitor the daily resource allocation and escalate any significant variances
to Management and Business Support. Ensure briefings and shift handovers are
communicated to all relevant stakeholders.
Lead the teams on a shift within the function to ensure timely delivery of
airline catering services in line with the SLAs, PTS and other key performance
indicators

Essential Requirements and Competencies

Qualification: •; Bachelor's degree or equivalent qualification Experience
& Knowledge:
Minimum ‎6 years' experience leading shifts in a large-scale operational
activities in a logistics, catering and or airside environment.
Experience leading a number of operations efficiency initiatives and service
improvements. Skills:
Ability to communicate effectively with all organisational levels.
Problem solving capabilities
Ability to develop highly effective working relationships with internal and
external networks.
Ability to effectively and creatively challenge people, situations and current
thinking.

DESIRABLE REQUIREMENTS AND COMPETENCIES

Proven ability to implement a structured cascade communication program that
reaches all levels of the department.
Demonstrated experience and success using business improvement tools such as
Lean Manufacturing or Six Sigma i.e. process redesign.
High level of commitment to continuous improvement, innovation, high levels of
staff participation and diversity.
Demonstrated experience in the implementation and compliance to an integrated
OHS system and HACCP.