Job Description:
At Sutherland, we are committed in creating a dynamic work environment that is
professionally challenging and personally rewarding. Our team is composed of
goal-oriented and strategic-thinking individuals and we are looking to add as
an Operations Manager who will establish and create strategies that will
enhance processes and boost ease and efficiency.
As an Operations Manager , you will set the path to success by managing
performance and service quality to guarantee customer satisfaction. You are
also expected to:
KEY RESPONSIBILITIES
* Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
* Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
* Identify the training needs that will equip the staff with fundamental skills and knowledge;
* Have a thorough understanding of the various system tools and operational procedures utilized within the program;
* Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
* Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.
Qualifications:
MINIMUM QUALIFICATIONS:
* Earned a bachelor's Degree in any field
* At least 6 years of work experience in the same industry with 2-3yrs of management experience
* Excellent working knowledge on Microsoft Office applications
* Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
* Strong analytical skills
* Demonstrated leadership skills
* Must be willing to report on a graveyard/shifting schedules
Account Manager would be responsible for: * Manage MasterCard relationship with key customer accounts (banks) * Work under the guidance of the Country Manager to achieve business objectives * Demonstrate MasterCard thought leadership thru business knowledge transfer and sharing global …
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, gove…
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, gove…
### **Responsibilities** * Establishing and maintaining a professional relationship with clients. * Coordinating with various teams so that the clients ' expectations are met. * Developing initiatives to increase client satisfaction and retention. * Suggesting eSpace's services and solution…
**Job Description:** **Responsibilities:** * Presentation Communication Skills: Mentoring and Coaching * Ability to identify mentor opportunity based on Monitor evaluation. * Mentoring and training, including team building and morale boosting exercises * Conduct Huddles pertaining to Top …
### **Responsibilities** * Developing trusting relationships with customers, and understanding their business needs and technical challenges. * Building solutions, providing technical guidance, and advocating for the customer. * Making sure all deliverables arrive in good order, on time, and …
**Functional Responsibilities** * Achieve the Monthly and yearly sales targets * Prepare a coverage plan for the customers * Monitor the customer's credit limit * Develop the outlets sales through perfect execution * Follow up on products' delivery through the Sales Drivers * Prepare re…
The mission of the New EC Hi-Tech and ISVs organization is to accelerate Microsoft's growth through its extensive and vibrant ecosystem of Hitech / ISVs / Startups managed partners/customers, while also guiding the definition of and establishing excellence in execution across the global teams. To d…
Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Understands customer drivers of digital transformation and leverages understan…
Job Guidelines: * Drive the performance of pharmacy key accounts to ensure that sales, distribution, and merchandising opportunities are maximized, and the year's sales budget is achieved. * Analyze and evaluate key account sales trends and performance, market penetration, distribution width an…