Call Center Representative - Assiut

؜ - ؜أسيوط ؜ -
موقع المُعلن

تفاصيل الوظيفة

Handle all the inquiries, requests and complaints of the customers which are
received via inbound/outbound calls of the call center. Handle the received
calls within the quality standards of the company to maintain company image,
and to up-sell the products and services to maximize revenues.


about you


Education
* Bachelor degree from a recognized university.
* ‎0-‎2 years of experience in the same function.


skills



  • Excellent English Spoken and Written

  • Very good computer skills

  • Strong Customer Orientation.

  • Strong communication, listening and interpersonal skills.

  • Flexibility and ability to work in a team.

  • Self-confident with professional behavior and attitude.

  • High sense of time management


additional information


Work Conditions:
* Rotational Shift basis ‎8 hours
* Transportation
* Days Off: ‎2 consecutive days


department


Customer care



  • Answer all incoming and outgoing calls of the call center to respond to customers' requests and achieve customer satisfaction.

  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.

  • Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.

  • Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.

  • Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.

  • Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.

  • Use available learning methods and tools to develop your own skills.

  • Use the available tools and systems to document customer requests and to provide the correct information and services.

  • Update your own awareness of all the services and products provided by the company.

  • Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.


contract


Regular

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : Orange
  • تاريخ الإعلان : 29/04/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أسيوط
  • الراتب : -
  • الهاتف : -

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Language: English