Job Purpose: Job Purpose To directly interact with clients and potential
clients (whether Retail, Government, Leisure or Corporate) to provide superior
customer service and maintain a consistently high quality of travel services
to ensure maximum enquiries are converted into sales of Airline tickets and
travel related products. Job Outline - Provide the highest standard of
customer service to all clients using any system made available by the company
to ensure error-free itineraries and travel arrangements that maximize
customer satisfaction as well as revenues for Dnata Abu Dhabi. - To sell Dnata
Abu Dhabi products (Air & Non Air) to clients at every opportunity, ensuring
maximum sales of auxiliary products to increase revenues. - Make travel
related arrangements (reservations, issuing tickets) for clients while
ensuring that all relevant airline rules have been complied with and that the
product delivered is commensurate with clients expectations. - Inform
customers about any mandatory requirements covering their journey such as
passport, visa, health requirements as well as other details such as check-in
place and time. - Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs,
re-calculation of fares based on any change in itinerary and make necessary
collections as required. - Read, assimilate and implement all changes to DFO,
Airline Fares, schedules and other relevant procedures, filing if necessary
relevant information/material for reference, to deliver a peerless service to
clients. - Make regular phone calls to clients to update them on new products
and services while constantly working on improving working relationships. -
Ensure all Revenue Documents issued are correctly reported on a daily basis,
in the Back Office System to ensure accurate invoicing by Sales and Revenue
Accounts Department or the Lodged Card Operator, as the case may be. - Any
additional responsibilities assigned by management from time to time.
Qualifications & Experience: Qualifications / Experience • 'Advanced' level
education or equivalent with a minimum of 2 years front-line travel
experience. • Standard fares and ticketing certificate from IATA or
equivalent. • Knowledge of Front Office systems / Airline reservations
systems. • Knowledge of world geography and major carrier networks to
facilitate quick itinerary planning. • Previous experience in designing
holiday packages. • A good command of written and spoken English is essential.
• Interpersonal ability, telephone and customer service skills. • Proficient
in MS Office applications i.e. word and excel Preferred Additional
Qualifications • The ability to communicate in Arabic (both written and
verbal) would be an advantage.
##### **Department: Travel** ##### **Location: Dubai** ##### **Reporting To: Director - Travel** SIGN IN & APPLY **ABOUT THE COMPANY** Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs fro…
Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our cust…
Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our cust…
Job Purpose: At a Glance We know our success is driven by our exceptional people. Our Sales & Service team combines their expertise and passion for our holidays to carefully piece together unique and exciting holiday experiences to our wide range of destinations. Through all of this, delivering the…
Job Purpose: The jobholder is a front-line staff member and a part of a team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our customers…
Travel Consultant Candidates must have a bachelor's degree with reasonable experience in the Travel Industry,Ticketing,GDS, Excellent written and verbal communication skills, multi-tasking, the capacity for self-correspondence, and time- management skills, with the ability to prioritize tasks. Prof…
Job Purpose: Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively ser…
Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services. To sell Airline tickets, travel related products and give travel related information. Proactively service our cust…
Job Purpose: The jobholder is a front-line staff member and a part of a 24/7 team who has to provide clients and potential clients superior and a consistent quality of travel services with the objective to sell Airline tickets, travel related products and give travel related information. Proactivel…