Community Sales Manager

Community Sales Manager

At Regus, we've built the world's largest workspace network so that our
customers can work better, faster, happier. Join the team in one of our
business centres. Promote our products and services to new and existing
customers. Bring more freedom to more people and businesses. And you'll be
able to work better, faster and happier too.

The opportunity
As a Community Sales Manager, you 'll be responsible for the smooth running of
your Regus centre while finding ways to increase sales and revenue, helping
more and more people enjoy the benefits of flexible working. You'll motivate
your team to create a great working environment to ensure customer
satisfaction and retention.

A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and
make sure everyone 's prepared.
With one eye always on reception, you see members turning up and also the
first meeting rooms guests arriving. You welcome them and take them to their
meeting room, show them the facilities and help them set up their WiFi
connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to
understand his business needs. You think about the other businesses in the
centre and how you might be able to introduce him to a couple that may be of
interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next
week. You run through the move in detail with the reception team, ensuring the
welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your
colleague from sales is on their lunch break so you offer them a coffee and
give them a tour of the centre, explaining all the benefits of Regus
membership.
Later in the afternoon you host a monthly operations meeting for Community
Sales Managers from your local cluster of centres, along with the regional
Operations Manager. After the meeting you do a final walk around the building,
speaking with members, asking how their day went as they start to wind down
and head for home.

About you
We 're looking for someone who has the experience and aptitude to manage a
smooth running operation. You'll need to be an accomplished multitasker, able
to pre-empt issues before they become problems, and keep a team motivated and
focused on service excellence. You also need to be:
* A good communicator, used to dealing with customers - ideally in the hospitality or events industry
* Confident, approachable and able to build strong relationships with customers
* A great manager, who leads by example and knows how to motivate and inspire a team
* Happy taking ownership of problems and finding ways to solve them
* Positive, enthusiastic and able to adapt to fast-changing situations
* Confident using MS Office and other basic IT packages
In addition, you will:
* Manage the day to day running of the centre, focusing on exceptional customer service
* Inspire your team of associates, developing their skills to get the best from each team member
* Promote your centre to new customers and show them how flexible workspace could enhance their business
* Generate leads by delivering engaging networking events within your community
What we offer
On top of a competitive salary package you 'll enjoy:
* A bright and inspiring work environment
* Training and development opportunities