CALL CENTER AGENT

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة

Description


Hiring a Call center Agent for Abu Dhabi.
Key Responsibilities:
* Deliver the best customer service by attending and resolving queries / issues.
* Analyze the various parts of a problem properly and develop logical solutions.
* Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
* Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
* Follow up on registered cases / queries when necessary.
* Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
Key Requirements:
* Bachelors degree.
* Atleast ‎2+ years experience in a call center or customer service environment.
* Excellent English communication skills.
* Proficient in Microsoft Office.
* Attention to detail.

ملخص الوظيفة

  • المُعلن : Ag Services Llc
  • تاريخ الإعلان : 21/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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Language: English