Receptionist

Make a difference every day
We are a multinational organisation with a global team of ‎50,000 colleagues.
In the Middle East we operate in the Transport, Defence & Advisory sectors,
delivering services in Asset Management, Customer Experience, Fire & Rescue
and Air Navigation Services. We are innovators, committed to redesigning and
improving public services to fulfil our purpose to impact a better future by
"Bringing National Visions to Life".

Your Opportunity
Looking for a career with long-term, government-backed contracts, trusted
leadership, and loyal colleagues? Looking for a career with challenging and
purposeful work? Serco has a place for you. Here, you’ll find stability and
growth. Join our team today as a helpdesk Operator and support our team.

The purpose of this position is to perform all tasks in both normal and VIP
reception desks to provide advice and check in and check out services, provide
cashier/ insurance payment support services

The ideal candidate should be excellent in communication and interpersonal
skills at an individual and team level.

This role will be based in our prestigious contract in Zayed University, Abu
Dhabi.

Key Accountabilities
Meet and greet visitors and notify on arrival of visitors
Provide frontline customer service to the VIP guest great and meet support
services – advice and guidance
To cover normal lobbies, and clinical areas and to provide guest relations
support services – advice and guidance
Promptly, accurately, professionally and courteously receives all telephone
calls
Promptly, accurately, professionally and courteously direct calls/enquiries
and relay messages
Be fully proficient in all operating systems including the telephone network
system and the Visitor Management system
When on duty, ensures the reception station is staffed at all times
Sign for deliveries when necessary and notify recipients
Able to work alone with minimal supervision, or as part of a team.

Specific Requirements
High School Diploma or Higher Secondary Education
A good knowledge of all office systems and office administration
A preferred knowledge in Visitor Management and associated registration
systems
Understanding of customer service skills
Proficient in English
Knowledge of Arabic language is preferred
Understanding the importance of policies and procedures
Excellent communication skills both written and oral with the ability to
communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all
levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision.

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly
compensating our colleagues for the value they bring to our organization. We
are proud to offer a total reward package at Serco which includes: Competitive
monthly pay and allowances that are commensurate with the role and industry
standards Comprehensive medical insurance coverage and life insurance, so our
employees can feel secure in their health and financial wellbeing We recognize
the importance of work-life balance, which is why we offer competitive leave
benefits that exceed industry standards We offer an annual airfare allowance
to support our expat colleagues to stay in touch and visit their loved ones We
pride ourselves on providing a supportive work environment where we foster a
positive Safety-First culture We care deeply about our colleagues' wellbeing
and offer access to wellbeing programs and platforms to support their
physical, mental, and emotional health. As a global organization, we offer a
vast array of career paths for our employees to choose from. The scale and
breadth of our organization provides our colleagues with opportunities for
growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can
bring your authentic self to work every day. Our workplace culture is one that
embraces diversity and fosters equity, respect, and belonging for every
individual. We are committed to equal employment opportunities and creating an
inclusive environment that proudly celebrates the perspectives and backgrounds
that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the
development and well-being of its employees and offers a rewarding and
fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.