Beauty Advisor - The Galleria Mall

Chanel is a world leader in creating, manufacturing and distributing luxury
products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery, and Watches. Founded by Gabrielle Chanel in ‎1910, the House remains
dedicated to quality craftsmanship and offering high-end creations. At
present, Chanel employs more than ‎32,000 people worldwide.
As an independent company, its core values are grounded in:
* Exceptional creation and client experience
* Nurturing human potential
* Having a positive impact - on people, the environment, and communities around the world.
As part of this, the House promotes arts, culture, and creativity, while
investing significantly in key areas including research & development,
sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at
their best, building on their strengths and enabling them to benefit from new
opportunities. It offers a unique working environment where people are given
time to understand the brand, and the business, and develop their personal
motivations. This means everyone can grow, continue to be inspired, and feel
included, now and in the future. The company fosters true collaboration and
respect for all, grounded in the belief that diversity is essential to the
success of the organization and its people.
Chanel remains committed to rewarding people competitively, as well as
offering initiatives such as well-being programs, learning and development
opportunities, and parental leave for all parents globally.
Reporting to the Boutique Manager, you will be part of the sales team within
our Beauty Boutique (make-up, fragrances and skin-care), and you will
contribute to engage our clients by creating a unique and memorable
experience.
Your main responsibilities are :
To embody Chanel values and DNA
* Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
* Co-create stories with and for clients, share the brand culture and blend it with the clients ' personal story
* Nourish a beauty culture, constantly follow latest trends and be pro-active in self-learning
* Be a brand ambassador by respecting grooming guidelines at all time
To surpass client expectations
* Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel's rituals and standards
* Ensure clients are welcomed in a high level manner in order to create a strong relationship with them and ensure brand loyalty
* Develop cross-selling among all categories in the boutique
* Handle clients service complaints and requests effectively and according to guidelines
* Build your own client data base and work on clienteling along with your Manager
To operate the Boutique
* Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
* Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
* Collaborate with others and contribute to build the success of the Boutique by achieving sales targets and KPIs
You are a Beauty Advisor with at least ‎3 years of experience within a high-end
or Luxury Retail environment. You are passionate about the field of Beauty and
have a strong understanding of client experience. Your excellent
interpersonal, communication skills and sense of initiative, along with a
strong intercultural approach will be a real asset to succeed in this
position.
English and Arabic are a must.
Position based in The Galleria Mall, Abu Dhabi.