Beauty Advisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:

The Beauty Advisor is primarily responsible for selling products through
courteous, friendly, caring, efficient service and accurate on time execution
of merchandise display and promotion. She should exhibit full product
knowledge to engage and satisfy customers that will impact sales and
ultimately drive business growth.

What you will do:-
Description of Accountability:
Profit Financial
* Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
* Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
* Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value)
* Monitors availability of GOBE products.
* Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
* Monitors and updates reports on product shelf life.

Commercial
* Ensures products on display are replenished as needed with complete shelf tag price, price tags.
* Maintains cleanliness and orderliness of the assigned area.
* Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.)
* Attend to all customer queries and needs.
* Resolves customer complaints guided by set customer service standards and within scope of control.
* Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions

Process
* Weekly monitors price changes and updates shelf / price tags as needed.
* Timely displays all products following set planograms and guidelines for a specified duration.

People
* Accomplishes MFP and PDP on time.
* Participates and implements agreed EES action plans
* Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

Required Skills to be successful:-
Time Management
Good knowledge of the fashion/beauty industry and trends
Computer skills
Management skills
Empathy Customer service and results oriented Leadership and problem solving
skills
Excellent relationship skills
Integrity and trust
Dealing with ambiguity
Proactive with good team spirit and able to take initiatives

What equips you for the role:
* High School (Bachelors preferred)
* ‎3-‎5 years ' experience in similar field (Beauty/Skincare/ Perfumes)
* Good communication skills
* Technical knowledge on products
* Accountability
* Problem solving
* Attention to detail

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail
across the Middle East, Africa & Asia over the past ‎30 years. We have
developed partnerships with some of the biggest and most respected Brands in
the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex
Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of
the largest Global partners of Marks and Spencer's in both regions with over
‎75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East
for the first time with the exciting launches of Watsons and B&Q and we aim to
continue to be agile and adaptive to our markets with new launches and further
development. For this to be possible we aim to recruit the best talent from
all backgrounds who will continue to challenge and develop our diverse
workforce which includes over ‎100 nationalities across ‎12 countries. Join us
today and make a difference…